EZ Call System Administrator

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At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: 8-5 PST

Position Summary

The System Administrator for the EZ-Call scheduling platform is responsible for the configuration, maintenance, optimization, and ongoing support of the organization’s clinical scheduling environment for MultiCare Health System. This role ensures accurate, timely provider schedules and oversees the integration of EZ-Call data with downstream systems, including provider compensation, payroll, analytics, and workforce management tools. The administrator will partner closely with clinical departments, medical leadership, IS&T, HP, and vendor teams to ensure scheduling workflows operate efficiently and reliably. This position will report to the Director of Physician and APP Services.

Responsibilities:

• Serve as the primary administrator for the EZ-Call scheduling platform, including user provisioning, permissions management, and schedule template creation.
• Configure call schedules, rotations, shift types, coverage rules, and departmental scheduling logic.
• Maintain system settings, calendars, message templates, notifications, and escalation workflows.
• Ensure EZ-Call is configured in alignment with organizational policies, compliance standards, and department-specific needs.
• Partner with department schedulers, clinical leadership, and service line managers to collect scheduling requirements and ensure accuracy of published schedules.
• Troubleshoot scheduling conflicts, assignment errors, and system logic issues.
• Manage the monthly/quarterly schedule lifecycle: build, review, publish, and audit.
• Monitor change requests and ensure that schedule updates flow through the EZ-Call platform correctly.
• Oversee data feeds from EZ-Call into Simpliphy, Workday, or other systems as appropriate.
• Ensure data accuracy for call pay, stipends, and shift-based or productivity-based compensation models.
• Validate reports and extracts to confirm hours, call coverage, and assignment logs match compensation rules.
• Work with IS&T and Provider Compensation to troubleshoot integration failures or discrepancies.
• Create and maintain dashboards, custom reports, and analytics related to provider coverage, call distribution, workload, and compliance.
• Provide data extracts to HR, Finance, Operations, or Quality departments as needed.
• Analyze trends to support staffing models, compensation equity reviews, and operational decision-making.
• Provide Tier 1–2 support to schedulers, physicians, and administrative staff.
• Develop user guides, SOPs, and training documentation for scheduling workflows.
• Facilitate onboarding training for new users and refresher training for existing teams.
• Serve as the primary liaison to the EZ-Call vendor for escalated support and enhancement requests.
• Conduct periodic audits of schedules, user access, and system configurations to ensure standardization and accuracy.
• Maintain a governance framework for schedule ownership, change control, and system updates.
• Participate in regulatory and compliance reviews (e.g., CMS, labor rules, on-call coverage documentation).
• Identify opportunities to streamline scheduling workflows and reduce manual effort.
• Assist clinical departments in optimizing schedule templates and coverage models.
• Evaluate new EZ-Call features and enhancements; coordinate upgrades and testing.
• Lead or support projects related to provider compensation modernization, scheduling automation, or workforce technology improvements.

Requirments:

• Bachelor’s degree in Information Systems, Business Administration, Healthcare Administration, or related field (or equivalent experience).
• Minimum (3-5) years of experience in system administration, healthcare scheduling, or provider operations.
• Understanding of call schedules, clinical coverage models, or provider compensation structures.