IT Chapterlead Customer Data

<p>At ING, we're more than just a bank. We're a global organization committed to empowering people to stay a step ahead. With over 60,000 colleagues serving 38 million customers across 40 countries, we're driving innovation and making a positive impact on people and the planet. We believe in giving our professionals the autonomy to create meaningful progress and develop cutting-edge technological solutions.</p><p></p><p><b>About Customer Data</b></p><p>The products and services of Customer Data are essential for the everyday financial needs of our customers. Without access to data of our customers for all customer journeys in the bank, customer cannot see their data, perform a transaction on their (current) account, close a mortgage or get a business loan; all journeys would fail without access to data of our customers. To ensure our customers are in control, we also enable a smooth administration of their personal data (name, address, etc) and the roles and mandates. We do so for businesses and private individuals.</p><p>Therefore, one can truly state: the products and services from the Customer Data are at the oxygen of all customer interactions with the bank.</p><p></p><p><b>The Role  </b></p><p>We are looking for an experienced and passionate Chapter Lead to join the Customer Data IT Area. As a Chapter Lead, you will lead a group of highly skilled engineers, primarily focused on OPS engineering, while also driving technical excellence, innovation, and continuous improvement within your domain. You will play a crucial role in ensuring the stability, reliability, and performance of IT services while fostering a culture of learning and collaboration within your chapter.</p><p>In this role, you will split your time between people leadership, technical expertise, and contributing hands-on to the engineering efforts within the squads. You will guide, coach, and develop your chapter members, ensuring they have the right skills and mindset to thrive in a fast-paced DevOps environment.</p><p></p><p><b>What You’ll Do  </b></p><p>As a Chapter Lead, you will be responsible for:</p><ul><li>Leading a chapter of (mostly) OPS engineers, setting high standards for engineering excellence, and ensuring knowledge sharing and collaboration.</li><li>Coaching and mentoring chapter members to help them grow both technically and professionally.</li><li>Ensuring high reliability, security, and operational compliance of IT services in the Customer Data IT Area.</li><li>Working closely with different Leads to align on strategy, priorities, and technology roadmaps.</li><li>Driving automation, monitoring, and resilience engineering best practices within your chapter and squads.</li><li>Supporting and improving CI/CD pipelines, virtual machine and container architectures, and IT risk compliance efforts.</li><li>Recruiting and onboarding new talent to build a high-performing chapter.</li><li>Staying up to date with the latest technology trends and ensuring ING leverages industry best practices in IT engineering and OPS.</li></ul><p></p><p><b>Who You Are  </b></p><p>We are looking for a leader who has a strong technical background in engineering and a passion for developing people. You should be able to balance hands-on technical contributions with leadership responsibilities.</p><ul><li>Proven experience in OPS engineering, platform management, and IT operations.</li><li>Strong affinity with infrastructure, automation, monitoring, and CI/CD principles.</li><li>Experience with Linux (RHEL), Windows Server, <span>OpenShift/Kubernetes,</span> and cloud platforms.</li><li>Solid understanding of IT risk and compliance frameworks, with experience driving operational compliance initiatives.</li><li>A passion for coaching, mentoring, and developing engineering talent.</li><li>Strong communication skills and the ability to collaborate effectively with stakeholders at different levels.</li><li>A continuous improvement mindset, always looking for ways to optimize and innovate IT services.</li><li>Experience working in an Agile/DevOps environment.</li><li>Experience as engineering lead is a pre (responsible for IT delivery, build strong IT solutions, balance between IT health and new functionality)</li></ul><p></p><p><b>What We Offer  </b></p><ul><li>A full-time position (36-40 hours/week) in a world-class, innovative tech environment.</li><li>The opportunity to shape the future of IT operations in the Customer Data IT Area.</li><li>A dynamic and collaborative DevOps culture.</li><li>Continuous learning and professional development opportunities.</li><li>A competitive compensation package.</li><li>The ability to make a tangible impact on banking technology.</li></ul><p></p><p>Are you ready to lead a team of top-notch OPS engineers and drive operational excellence in a fast-paced, innovative environment? Join ING and be part of a team that's always a step ahead.</p><p></p>