[UNION] Concierge Class A

Job Title

[UNION] Concierge Class A

Job Description Summary

The Union Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Union Concierge staff members are the face of the property and promote a sense of community.

Job Description

ESSENTIAL JOB DUTIES: 

 

• Specific duties include, but are not limited to welcoming resident guests, after-hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc. 

• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors, and neighbors. 

• Acquire a broad knowledge of the community and the surrounding area 

• Build strong relationships with current and future members of the apartment community. 

• Marketing the property 

• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective 

• Assist with on and off-site resident events and initiatives 

• Social Media posting, Blogging, and Internet Presence 

• Work as part of the site team to ensure that each event is a sociable and pleasurable environment 

• Answer the concierge phone line 

• Ensure that the Community Amenities area has proper inventory 

• Proactive communication with Management for issues or concerns 

• Review the Activity Log and be ready to begin work at the commencement of the shift 

• Maintain an appropriate level of confidentiality in regard to the residents 

• Adhere to all property guidelines and standards of performance 

• Maintain work area to an appropriate level of presentation 

• Other duties as assigned 

 

COMPETENCIES:  

 

• Must be able to speak, write and communicate effectively in English 

• Must maintain professional appearance and comply with prescribed dress code policy 

• Ability to cope in a fast-paced environment and ability to work under minimal supervision 

• Existing knowledge of neighborhood and community preferred 

• Follow all of Cushman and Wakefield policies and procedures 

• Customer service experience/concierge setting preferred 

• Understand and follow the unions collective bargaining agreement 

• Meet the classification needs of a Class A, Class B or Class C building 

 

IMPORTANT EDUCATION: 

 

• High School Diploma, GED, Trade, Technical, or Vocational school 

 

IMPORTANT EXPERIENCE:  

 

• 1+ years of experience  

 

WORK ENVIRONMENT