Business Transformation Manager

Job Summary:

The Manager of Business Transformation will participate in all phases of BDO System Integration projects.  The successful candidate will assist the pre-sales team by conducting solution assessments, lead and/or participate in Business Transformations Sessions that provide process engineering and requirements gathering at the start of our system implementation projects.  Our goal in business transformation is to help our clients determine best practices and efficient processes in which to conduct day-to-day operations for all functional areas. After the Transformation phase is complete, the Manager of Business Transformation is the lead conduit between the client and the BDO delivery team to ensure the application meets the agreed requirements.
 

Job Duties:

• Conducts sessions with the Sales teams from BDO and Microsoft to understand the high-level scope of a potential engagement
• Works with pre-sales and delivery teams to organize product demonstrations
• Prepares budgetary estimates for projects of all sizes, in collaboration with the delivery team and prospective client, supporting the pre-sales team
• Assists in preparation of the project SOW
• Facilitates Executive Alignment and Business Transformation workshops with clients and prospective clients
• Creates process catalog and maps for key business processes
• Comprehends each current state process and guides the client in the determination of the optimal future state process, according to BDO’s Business Transformation methodology
• Works as a member of the Business Transformation team to collect process requirements and enhancement opportunities for what the future state process must include
• Provides determination of the general size and complexity of each process in scope for enhancement or replacement by the project
• Works with the Delivery Manager and Technical Solutions Architect to provide estimates for the future phases of the project
• In certain projects, participates in the continuing solution delivery. This may include roles as delivery lead or engagement manager for a project
• Maintains an ongoing positive relationship with client stakeholders
• Travel – up to 25%, as needed
• Other duties as required

Supervisory Responsibilities: 

• Supervises project teams during transformation workshops and assessments
   

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor’s degree AND eight  (8) or more years of industry experience with Business Application delivery, required; OR
• High School Diploma/GED AND ten (10) or more years of industry experience with Business Applications delivery, required

Experience:

• Ten (10) or more years of general business management, required 
• Five (5) or more years general functional knowledge within the Microsoft Dynamics 365, SAP, or Oracle ERP applications for all application areas, required 
• Five (5) or more years’ experience in implementing business process improvements, required
• Four (4) or more years of experience preparing or reviewing statements of work for implementation projects, preferred
• Client facing best practice consulting experience, preferred

License(s)/Certification(s):

• Architect level certification with the following technologies: Dynamics 365 Finance, Dynamics 365 Supply Chain, Dynamics 365 Commerce, Dynamics 365 Architecture, preferred

Software:

• Experience with one (1) or more of the following solutions, required:
  • Dynamics 365 F&SCM
  • Dynamics 365 Customer Engagement
  • Oracle
  • SAP
  • Infor
• Proficient with Microsoft Office Applications, required
• Azure DevOps experience, preferred

Language(s):

• N/A

Other Knowledge, Skills & Abilities:

• Strong analytical, problem solving, facilitation, documentation, and communication skills 
• Excellent communication a