Customer Throughput - Film Study Lead

Overview

The new Customer Throughput Consulting team leverages film study in a virtual environment to help Operators assess and maximize the potential of their drive-thru operations and emerging channels like Curbside and 3rd Party Delivery.

This role is responsible for contributing to the execution of and helping set the direction for the Film Study Program. This individual will ensure the program is effectively managed and supported in regards to technology, processes, and day-to-day execution. This role supports the management of the related stakeholder/partner relationships across the program.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Helps collect, review, and “code” video footage for Virtual Film Study engagements
• Works with Customer Throughput Consultants to present footage, share data, and target opportunities during virtual engagements
• Partners with the CTCs to deliver impactful consulting to Operators
• Uphold proactive partnerships with key stakeholders and partners to ensure the program is efficient, impactful, and innovative
• Works with the entire team to integrate changes from on-going growth
• Ensures successful program execution in a virtual environment and in the field

Minimum Qualifications

• Demonstrated ability to manage multiple projects/engagements with overlapping timelines
• Demonstrated ability to effectively partner with a variety of colleagues
• Ability to execute with excellence and drive for results while valuing relationships
• Desire and demonstrated ability to influence others to accomplish objectives
• Demonstrated mindset to grow, continually learn, and improve both personally and professionally
• Demonstrated ability to think creatively and wired to pursue innovation
• Strong written and verbal communication skills
• Experience facilitating small groups through discussions
• Ability to build authentic relationships, including giving and receiving feedback
• Experience using Excel to create analytic tools
• Experience using various video player formats/programs

Preferred Qualifications

• Experience working or facilitating work virtually
• Demonstrated ability to adapt quickly in a dynamic and regularly changing environment
• Experience using Sportscode or similar software

Minimum Years of Experience

3

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Masters Degree

Major/Concentration

Business