Claims Consultant - Management Specialty Lines

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Work Environment: This position follows a hybrid work schedule, requiring a minimum of two days per week in our New York City (Battery Park Plaza) office, with the remaining days working from home. For the right candidate, we may be able to consider individuals as fully remote.

An ideal candidate will have:

• Juris Doctorate (JD) is preferred.

• Prior claims file handling experience: Including Cyber, EPL, D&O liability, E&O, or professional negligence experience preferred.

Job Description Summary

If you can put your keen legal mind to work analyzing, managing and resolving insurance coverage and claims, we want to know more about you! Working on our team offers the opportunity to be involved in settling litigated and non-litigated claims of high complexity and severity in terms of exposure and coverage.

As a Claims Consultant, you'll investigate, evaluate and negotiate claims to successful resolution. This role supports the management liability and specialty lines of business, including errors and omissions, directors and officers and employment practices liability among others. You will have high monetary authority and minimal direction, with direct supervision only when needed, as well as considerable latitude in determining objectives and approaches to assignments. We will count on you to collaborate and provide insight to our business partners on claims and policy wording questions and maintain, develop and influence relationships with customers and business partners.

Job Description

Key Responsibilities:

• Investigates and evaluates coverage, liability and damages to set an appropriate claim strategy, settlement and file reserves within approved claims authority.

• Provides timely and appropriate evaluation of claims to identify and manage reserves in compliance with company standards.

• Delivers outstanding customer service and satisfaction through effective interactions with insured, agents and legal counsel.

• Provide feedback on claim trends and development. Provide input to underwriters on review of potential and existing insured’s claim experience.

• Assists in developing, coaching, training and mentoring of individual team members.

• Maintains current knowledge of applicable lines of insurance, insurance regulations, court decisions which may impact the claims function, current guidelines and policy changes and modifications. This may require attending various seminars and training sessions.

• Contributes to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives.

• Acts as a subject matter authority in a particular line of business or risk.

 May perform other responsibilities as assigned.

Reporting Relationships: Reports to Claims Director, Freedom Specialty, or Associate Vice President

Typical Skills and Experiences:

Education: College degree preferred. Juris Doctorate desired.

License/Certification/Designation: Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Experience: Appropriate claims handling experience in specific line of business typically acquired through more than five years of experience. Demonstrated experience handling higher severity and/or complex claims and litigation required. Proven experience analyzing and handling complex coverage issues.

Knowledge, Abilities and Skills: Specific and extensive knowledge in a particular line of business and/or additional education may be required by the hiring business unit. In-depth knowledge of the insurance