Supervisor, International Patient Services

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Mass General Brigham International Patient Services coordinates complex medical care, second opinions, and logistics for thousands of patients traveling from over 120 countries to Boston, Massachusetts hospitals. The multilingual team offers concierge support, financial guidance, and medical interpreters.

Summary:

Responsible for overseeing daily administrative operations, supervising support staff, ensuring compliance with organizational policies, and optimizing processes to enhance the efficiency and effectiveness of administrative functions

Does this position require Patient Care? No

Essential Functions:
-Oversee daily administrative functions including patient scheduling, records management, billing support, and front desk operations.
-Assist in creating and implementing administrative policies, procedures, and workflows to ensure efficient operations.
-Supervise administrative staff, training, performance evaluations, and disciplinary actions. Provide coaching and professional development.
-Identify and implement process improvements to enhance administrative efficiency, patient satisfaction, and departmental performance.
-Act as a liaison between administrative staff and clinical departments to ensure effective communication and collaboration.
-Ensure adherence to organizational, state, and federal regulations, including HIPAA, and conduct regular audits to maintain accuracy and confidentiality.
-Assist with managing inventory for office supplies and administrative tools, ensuring cost-effectiveness.
-Ensure excellent customer service, address patient complaints, and manage data collection, analysis, and reporting for administrative performance and patient flow.

 

Education
Bachelor's Degree Healthcare Administration or related field required.

Can this role accept experience in lieu of a degree?
No

Experience in healthcare administration or a related field 3-5 years required and Experience in leadership or supervisory role 1-2 years preferred

Knowledge, Skills and Abilities
- Detailed knowledge and understanding of health care management and business management principles.
- Excellent listening and communication skills both verbal and written.
- Display strong leadership and communication skills to clearly manage and oversee program staff.
- Strong analysis and problem solving skills.
- Possess process improvement skills that increase productivity, quality, and efficiency.
- Strong interpersonal and team building skills.

 

 

Hybrid

 

75 Francis Street

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$27.95 - $40.70/Hourly

 

Grade

6

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebra