Product Technical Support Technician III
FISAbout the role
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information.
This is a full time onsite, hybrid position required Onsite Tuesdays, Wednesdays & Thursdays 347 Riverside Ave Jacksonville, FL 32202
Hybrid Schedule: Monday - Friday 9:00 am to 6:00 pm. No weekends
Onsite Tuesdays, Wednesdays & Thursdays
About the team:
The Integrated Payables Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests. The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions. In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the Integrated Payables platform.
What you will be doing:
In this role, you will be responsible for:
Provide frontline support for client questions, issues, and service requests.
Troubleshoot and resolve platform-related incidents while meeting service level commitments.
Coordinate with internal teams to investigate issues and drive resolution.
Communicate status updates, root causes, and solutions to clients in a timely manner.
Deliver guidance, training, and best practices to help clients successfully use the Integrated Payables platform.
What you bring:
Customer Service & Communication
Ability to communicate clearly, professionally, and empathetically with clients
Strong verbal and written communication skills
Problem Solving & Troubleshooting
Ability to identify root causes, investigate issues, and provide effective solutions
Critical thinking skills to navigate complex payment and platform related issues
Technical Aptitude
Understanding of
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