Offsite Patient Coordinator-Radiology FPA - Mount Sinai St. Luke's - Full Time - Tuesday-Friday, 12 PM-8 PM & Saturday, 8 AM-4 PM

The Offsite Patient Coordinator greets and establishes first contact with patients.  This individual confirms and updates patient demographics, performs scheduling and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. 

1.    Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system.  

2.    Assures that physician accepts insurance that patients present with.  If not already done prior to visit, verify insurance prior to patient’s arrival or at minimum at time of arrival before visit.   
     
3.    Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician.  

4.     Processes/updates HIPAA-related paperwork and other institutional forms as necessary.  

5.     Collects or retrieves referrals or insurance authorizations as required.

6.    Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times.

7.    Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes. 
   
8.    Schedules patient for follow-up appointment as needed.  Provide patient with guidelines for requesting medical records, if necessary.  

9.    May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier’s deposit.  Note:  duties are mutually exclusive and may not be performed by the same employee.

10.     Answers phones for practice and schedule appointments

11.     Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.  

12.     May initiate reminder phones calls for next day appointments.

13.     Performs other related duties
 

Education Requirements: 

• High School graduate/GED.  

Experience Requirements: 

• 1 year physician practice experience
• Must have a minimum of one week training on-site which will be provided by practice.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling. 

General Computer Skills:

• Keyboarding skills are necessary.
• IDX or other practice management system experience preferred
   

Skills and Competencies:

1.    Qualifications for Candidates include but are not limited to the following:

2.    Ability to communicate effectively with multicultural and language-deficit patients.

3.    Effective interpersonal and communications skills required.  Excellent telephone etiquette.

4.    Knowledge of medical terminology strongly preferred.  

5.    Must be able to adapt to a growing and changing environment. 
 

Describe Work Environment:

Work requires manual dexterity for handling charts and using office equipment - specifically the use of a computer keyboard and calculator.  Must be able to stoop and bend to retrieve files and supplies, and sit, stand or move around for extended periods of time.   Must be able to maneuver to photocopy insurance cards and move about the waiting room area speaking with patients.     
 

Collective bargaining unit: SEIU 1199-SLW-Ambulatory

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.52 - $24.06 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

SEIU 1199 Ambulatory Agreement at MS St. Luke's and MS West (Offsites), LAH - Radiology FPA - STL, Mount Sinai St. Luke's

Strength through Unity and Inclusion

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