Nurse Manager

About This Role:

• The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Bellevue Square studio location.

Key Responsibilities:

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Piercing:
• Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session.
• Ensure customer's safety and comfort and smooth flow of customer care.
• Provide confident, clear, and professional communication with clients throughout their entire piercing experience.
• Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being.
• Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
• Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety.
• Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. 
Customer Experience:
• Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
• Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
• Help customers and their friends and family choose and style their ears with Rowan jewelry.
• Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.
• Maintain a clean, welcoming, and safe studio environment at all times.
• Engage with the local community to drive brand awareness, traffic and appointments.
• Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.
• Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.
Leadership + Team Management:
• Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols.
• Accountable for meeting Studio targets and  overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team.
• Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals.
• Schedule staff in partnership with District Manager within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise. 
• Recruit for open studio positions.
Operations + Sales:
• Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures.
• Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well.
• Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team cove