Sr People Partner

We are seeking a dynamic and experienced Senior Human Resources Business Partner to support our global team in an accelerated and innovative environment.

The People Partners at Customer.io are dedicated advocates for our people- they leverage their expertise in data analytics, change management, and industry knowledge. They utilize these skills to propel Customer.io’s transformation, agility, and efficiency to deliver meaningful outcomes for both our team members and the business.

This role is crucial in aligning HR strategies with business objectives, fostering growth, and driving change management initiatives. You will collaborate with a cross-functional team to design and implement strategies for talent management, development, motivation, retention, and organizational effectiveness. Strong communication, critical thinking, and workforce planning skills are essential for success in this role. If you are passionate about building a supportive and high-performing culture, we invite you to join our collaborative team.

Some things you'll do

• Strategic Planning and Partnership: Work with your respective leaders within assigned departments to understand business strategies, diagnose current organizational performance, and develop/deliver plans to build necessary organizational capabilities and foster growth.
• Performance Management: Partner with the Director of People Experience and Sr. Director of Total Rewards to lead the annual and bi-annual review process which focuses on performance management, compensation adjustments, and talent development.
• Employee Relations: Partner with managers and employees to address various employee issues or concerns fairly and manage conflicts to promote a positive work environment. Develop and implement effective strategies to proactively manage employee relations issues.
• Organizational Design and Development: Assess organizational structures and work with leaders to identify areas for improvement and implement changes to enhance efficiency and effectiveness.
• Change Management: Become a champion for change through proven experience leading organizational change and building this capability in others.
• Leadership Coaching: Proactive outreach with leaders to develop key relationships. Strive to establish strong partnerships to understand their needs within the context of business objectives. Provide coaching/guidance during times of complexity with clear communication to managers, senior leaders, and C-suite executives.
• Data Analysis: Review and analyze People metrics and analytics (including data on employee experience and life cycle) to identify trends and make informed decisions and recommendations for improvements.
• Employee Engagement: Work with your respective leaders to assess, create, and implement innovative solutions for a variety of different employee engagement initiatives for the teams.
• People Programs: Develop and implement comprehensive people programs company-wide that foster employee growth and development.
• People Team Mentorship: Be a key member of the People Experience team helping to develop strong HR capabilities. Provide mentorship and guidance to People team members.

About you

• You’re a self-starter with strong results orientation and strong communication and presentation skills.
• You’ve got a consistent track record of reliability and willingness to focus and commit to the work that drives significant impact.
• You are a champion for change. You’ve worked with leaders and employees to bring them along the journey for change and reduce friction along the way to ensure adoption
• You care deeply about employee engagement, team member’s well-being, and DEIBs. You are passionate about developing programs to support this.
• You are creative and understand the importance of tailoring programs, strategies and suggestions are not a one-size-fits-all.
• You’ve got a proven track record in being agile; you adapt and pivot where necessary and have a growth mindset when learning new skills.

What we're looking for

• Proven HR experience in the following areas: organizational design, change management, performance management, DEIBs, culture champion, coaching/development, people programs such as rewards/recognition, and data analysis.
• Strong business acumen: ability to understand what performance objectives drive business outcomes; you leverage thoughtful data and analysis to help make informed business decisions
• Experience working with senior management: You’ve wor