Information Technology Support Professional

Parallel Ag proudly carries multiple farm equipment lines plus a full line of parts to help all farming operations.  With well-known brands such as Fendt, Massey Ferguson, Manitou, Gleaner, Kinze, Apache and more, you won’t find a more extensive inventory of field-ready equipment.  Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Information Technology Support Professional to our IT team!

The IT Support Professional will have a solid understanding of computers and technology, with the ability to perform basic IT tasks. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of Parallel Ag and its IT Department.  This is a great opportunity for someone looking to kickstart their career in the field of Information Technology.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Responsibilities and duties of the IT Support Professional will include the following:

• Provide technical support to end-users remotely and on site for various hardware and software issues
• Assist in the setup, configuration, and maintenance of computers, laptops, and other IT equipment
• Manage and troubleshoot issues related to Microsoft 365 Administration
• Respond to IT support tickets in a timely and efficient manner
• Collaborate with team members to resolve complex technical issues
• Conduct basic training sessions for end-users on IT-related topics
• Work with integrity, uphold the company’s values

 Qualifications:

• High school diploma or equivalent; relevant certifications or coursework in IT is a plus
• Strong understanding of computer hardware, software, and basic networking concepts
• Familiarity with Microsoft 365 Administration
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively within a team
• Eagerness to learn and adapt to new technologies
• Prior experience in IT support is a plus but not required

Commitments:

• Service Oriented:  Our success revolves around customer service; we value service always as a priority.
• Honesty & Integrity:  We value honesty and integrity in every interaction whether it is with a customer or a coworker, no matter what.
• Committed & Passionate:  We are committed to our customers and the job they have to do. We are passionate in helping our customers achieve their goals.
• Communication:  We strive to communicate to the best of our ability with customers, co-workers, manufacturers, and other stakeholders.
• Family:  We believe in family values including hard work, family time, and education. We treat everyone as if they are family.
• Pride and Confidence:  We are proud and confident in what we do and who we do it for.

Compensation and Benefits: