Sales Associate (Ojo Caliente)

Description

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. 

What sets us apart? 

We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive.

Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. 

POSITION DESCRIPTION

The Retail Associate greets customers on arrival and assists the customers with any questions they have about the purchase they want to make. The Retail Associate helps the customers with returns, refunds, and resolves common complaints. The Retail Associate creates an engaging shopping experience for customers while interacting in a real and authentic way. The Retail Associate works as a team player by assisting the Retail Manager or designee with daily tasks. 

The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values; Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork.

Responsibilities

1. Initiates conversation and interacts with the customers in an authentic, and personalized way.

2. Assists customers with purchase decisions by consulting with customers to understand their needs and preferences related to   merchandise, answers questions, shares advice, product knowledge and personal experiences to engage with customers.

3. Contributes to the team by being positive, respectful, and helpful to others through actively participating in meetings, Retail and Gift Shop projects and brand focuses.

4. Retrieves merchandise from sales floor, stock room, or other inventory locations.

5. Performs ongoing inventory counts and reconciliation activities at the direction of the supervisor and/or retail manager.

6. Maintains and contributes to an orderly and clean stock room. Arranges products as needed to create efficiency and helps to maintain stock room for Spa as needed.

7. Collects payment using the store point of sale system.

8. Processes returns and exchanges.

9. Maintains Retail managers visual and display standards and ensures the selling floor is well-stocked.

10. Takes initiative in development of job skills and knowledge to drive store sales and achieve operational results.

11. Assists in the completion of daily projects and checklists while keeping the focus on the customer experience through good time management.

12. Demonstrates awareness and adheres to loss prevention, inventory control, safety standards, and all other company policies and procedures.

13. Fulfills daily website orders, maintains online inventory stock levels, updates online product information, and assists with online customer service as needed.

14. Demonstrates extensive knowledge of all products sold, and effectively communicates product knowledge and selling points to customers, as well as staff.

15. Assists Spa team with customer service and guest check-in as needed.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Qualifications 

1. High school diploma (or equivalent) preferred. 

2. Previous retail and/or customer service experience preferred.

3. On-the-job training provided.

4. Punctuality and reliability are critical.

5. Excellent verbal communication skills.

6. Excellent active listening skills.

7. Excellent sales and customer service skills.

8. Ability to anticipate customers’ needs.

9. Ability to r