AVP, Risk Management Field Operations - Commercial and E&S/Specialty

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

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Please Note: This role is open to working remotely in the United States for suitable candidates.

Job Description Summary

Are you a proven leader with strategic, creative and technical commercial risk management skills? Do you have deep insights into the commercial insurance industry and competition with the ability to translate those insights into strategic risk management practices that meets the needs of the Commercial Lines, E & S, and Specialty organization and our customers? If you have these abilities and a drive to achieve financial goals, set strategic direction and make a difference, then we want to hear from you!

The National Field Operations Executive will be responsible for building a national strategy for Risk Management & Client Services delivering risk assessments and consultative services through a team of risk management professionals, third party tools and technology solutions. This role will develop industry-specific solutions and procedures for Risk Management & Client Services field team to improve quality, efficiency, and cycle times across Commercial Lines, E & S, and Specialty organization with a focus on industry specialization. Design and build an inside/virtual team to handle risk management needs in a way that exceeds the needs of Underwriting while providing “on demand” customer consultative services. The role will also conduct market analysis to understand enhancements in technology and services that will help Risk Management & Client Services provide industry leading solutions. Additionally, this role will enhance the field team’s industry expertise through evaluations, development, and guidance from technical experts, field leadership and training experts. The position will also align services with partners to address loss leaders and improve accounts’ risk profiles that positively impacts loss ratios and improve retention of profitable accounts.

Job Description

Key Responsibilities:    ​

• Development and execution the strategic vision for delivery of risk assessments and services across current and future practices through a multitude of methods. Develop a 3–5-year strategic road maps for each industry where the goals align with the overall CL, E & S/S vision and helps support their business goals.  
• Develop a national delivery strategy to exceed the needs of Underwriting and our clients from a risk management perspective. Work with partners (UW, Claims, Client Services, & Marketing) to understand their goals and adjust our methodology to best meet their needs efficiently and effectively,
• Refine risk assessments with the help of Staff Underwriting, Industry Practices and Risk Management Industry leaders to provide the needed analysis to help UW price, bind and retain profitable business without over producing the reports. Provide industry-specific solutions that address loss leaders and exposures within the specific industries.
• Lead a team of Field Directors that will support delivery of specialization risk assessments and consultative services across Risk Management's Field & Client Services organization to be seen as industry leaders in areas such as Construction, Manufacturing, Real Estate/Accommodations/Food, and Human Services/Sr. Living and Non-profit.  
• Improve efficiency and cycle times through the implementation of a strategic operating model. Develop clear and concise expectations on what is required while empowering risk management professionals to adapt as necessary by the situation.