Sr. Financial Services Specialist - Goose Island, IL

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are seeking a Sr. Financial Services Specialist to play a key role in growing Lucid Financial Services’ North American presence. This is a critical role that requires an attitude of ownership and customer service, exceptional organizational skills, and analytical skills. Deep knowledge of automotive financial products, especially in the USA and Canada, is required. 
Lucid Financial Services supports the efforts to provide a high-quality customer experience to customers utilizing a loan or lease to finance their Lucid vehicle. As the Sr. Financial Services Specialist, you will champion Lucid Financial Services with internal and external stakeholders to streamline the customer financing process; resolve customer issues; and provide training and support to the Lucid sales, retail, and delivery teams. You will also prepare analyses to identify bottlenecks and obstacles to customers using Lucid Financial Services and plans to resolve those friction points. There is significant opportunity for you to manage development and roll-out of Financial Services products and technological enhancements. 

Responsibilities:

• Work closely with the Lucid delivery team and our financing partner to identify and resolve individual customer financing issues 
• Work closely with internal stakeholders to remedy operational roadblocks.
• Design and facilitate ad hoc and formal training customer-facing colleagues on Financial Services partnerships, products, and processes
• Prepare analytics around financial product penetration rates and structures
• Identify areas of opportunity within the financing process and collaboratively design and implement solutions
• Create executive communications including dashboards and decks for the Sales, Marketing, and Finance leadership
• Serve as an internal resource and subject matter expert for questions and issues surrounding the financing process

Qualifications:

• 3-5+ years’ experience in auto finance (including leasing), automotive, customer service, or related field 
• Experience in automotive or automotive finance sales or operations preferred
• Strong work ethic with demonstrated history of owning and solving customer issues
• Excellent interpersonal skills and ability to effectively communicate and work across functional areas
• Ability to think tactically and strategically, drive for results, and continuously drive innovation
• Familiarity with Microsoft Office suite including Excel and PowerPoint
• BA/BS degree required

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At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 protocols  At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details. Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation