Senior Director, Claims Product Management (Remote, US)

Why Openly

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

The Openly Difference

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

• The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
• The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
• The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

Welcome to your next adventure.

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire. 

• Integrity
• Empathy
• Teamwork
• Curiosity
• Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

We're committed to Diversity, Equity, & Inclusion

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Openly is seeking a visionary and results-oriented Senior Director of Claims Product Management to lead the strategic direction and execution of our claims product portfolio. This new role will be instrumental in shaping the future of our claims experience, driving innovation, and ensuring operational excellence. Reporting to VP, Product & Strategy, the Senior Director will partner closely with senior leadership across Product, Engineering, Claims Operations, and other key stakeholders to define and deliver world-class claims solutions that align with Openly's overall business strategy and enhance customer satisfaction.

Responsibilities:

Strategic Leadership & Vision: 

• Partner with Claims Leadership to define the overarching claims strategy and translate that strategy into a comprehensive vision for Openly's claims product portfolio.
• Provide strategic leadership and mentorship to the claims product management team, setting a long-term vision that aligns with Openly’s broader goals.
• Translate the product vision into actionable initiatives, driving alignment and measurable impact across multiple functions.
• Lead company-wide initiatives and product strategies within the claims space.

Product Portfolio Management: 

• Oversee the entire lifecycle of Openly's claims product suite, from ideation and market research to development, launch, and ongoing optimization. 
• Serve as a subject matter expert in claims product innovation and design, modeling best practices for product leadership across the company.

Stakeholder Collaboration & Influence: 

• Build strong, trust-based relationships across Claims Operations, Engineering, Legal/Compliance, and other departments to drive collaboration and unified execution.
• Influence through clear communication, storytelling, and data, ensuring executive-level alignment on priorities and outcomes.

Innovation & Differentiation: 

• Drive innovation within the claims product space, exploring new technologies, data-driven insights, and process improvements to create differentiated and market-leading solutions. 
• Guide strategic build vs. buy/partner decisions to create a best-in-class, differentiated claims process and experience for all stakeholders (customers, agents, employees, etc.).

Data-Driven Decision Making: 

• Establish and monitor key performance indicators (KPIs) to evaluate claims product performance, identify opportu