Account Executive

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Account Executive (Remote) 

Full time, United States

 

In this role, you will be responsible for supporting a portfolio of medium-to-large size accounts. In this role, you will provide inside and client-facing program management support to include but not limited to customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, customer surveys, and client technology.  

 

As an Account Executive, you will  

• Monitor customer feedback to identify and resolve issues   
• Review and resolve discrepancies, i.e. credit card reconciliation  
• Work with customers to either develop a business plan or support the execution of the plan, when applicable  

• Communicate updates and escalate when necessary
• Establish and maintain relationships with key customer contacts

• Experience in Quality/Program management methodology and Customer Service  
• Working with CRM tools and thorough knowledge of appropriate technology enablers  
• Analyze and develop plans specific to client needs from a project experience standpoint  

• Support the program management team to include but not limited to research, information and data gathering, analyzing data, preparing client reviews and presentations, requesting and validating ad hoc financial and management reports, customer metrics management, maintaining data sources, maintaining updates in CRM tool, creating and managing surveys, assisting with projects, and MS Office support
• Facilitate effective communication with all levels of program management team
• Assume and perform other duties and responsibilities not specifically outlined herein, as requested

  

About you  

• Knowledge of project management and BCD Travel Products and Services  
• Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen

• Skilled in using Excel for reporting purposes and creating PowerPoint slide decks as needed
• Experience with Power BI or other Business Intelligence tools is a plus

• Good command of the English language  

• Communication and interpersonal skills, comfortable interacting with all levels of the organization  

• Knowledgeable in client technology tools  
• You have a College, Associate, or University degree or equivalent experience   

 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority