Senior Director Implementations

Overview

The Senior Implementation Services Director will guide the delivery of services and technology to multiple clients by planning, supporting and/or managing implementation activities from pre-sales support through production verification, will manage implementation staff, will be responsible for program management and delivery of organizational initiatives in support of strategic or enterprise client implementations and will also serve as the liaison to the Go to Market (GTM) / Sales team.

Responsibilities

Strategic Program Management:

• Coordinate/manage the strategic program implementation effort by ensuring organizational execution against the defined workplan  
• Prepare program project plan and strategic implementation approach and obtain management approval. Apply project resources according to the approved project plan. 
• Define ownership of project activities per the project objectives and schedule as well as team member’s skill sets and availability. 
• Provide coaching and guidance to team members about every aspect of the program so that they can understand their tasks fully and act on them efficiently. 
• Establish, prioritize, monitor, and report the program activities with the client/vendor and cross departmentally across Cotiviti. 
• Analyze, track, and report the actual performance metrics of the program and make adjustments consistent with plan objectives. Assure timely adaptive action is taken. 
• Analyze program risk and instigate avoidance activities. establish contingency plans and identify trigger events and responsibility for initiating corrective action. 
• Engage Cotiviti functional Subject Matter Expertise to identify, prioritize and develop solutions or system enhancements that address project requirements or risks. Manage change to preserve business plan commitments. Initiate Phase Review if objectives must change.  
• Coordinate the management and technical decision-making process per the program requirements. 
• Arbitrate and resolve problems and conflicts within the program including but not limited to technical interface issues and relationship management.  
• Provide input on the performance of project team members to their supervisors. 
• Mentor IS team members on project management skills and Cotiviti values. 
• Serve as technical and/or business subject matter expert in support of implementation and internal stakeholder team activities 

Project Management - Coordinate/manage the implementation effort by ensuring organizational execution against the defined workplan: 

• Identify and initiate joint company and client/vendor teams to complete pre-sales and/or implementation opportunity analysis, establish medical policy, integrate applications, establishing invoicing, test configuration and interface, train end users and to communicate to internal and external audiences. 
• Establish internal IT team to ensure coordination of all technical delivery activities. 
• Establish project plan based on scope of services. 
• Ensure company and client buy-in to project plan, schedule, and milestones. 
• Ensure work of each company and client/vendor committee progresses as scheduled against the plan 
• Coordinate, facilitate and document client/vendor-facing meetings for medical policy, technology, communication training, Finance and testing committees. 
• Ensure follow-through against commitments made by company and client/vendor resources. 
• Identify, track, and ensure closure of all implementations related issues across all aspects of delivery. 
• Report status against key milestones (progress against plans, upcoming activities, and issues) on a weekly basis. 
• Deliver projects in conjunction with the client/vendor, balancing scope, schedule, resources, and quality. 
• Oversee successful go live activities and monitor ongoing operations and program outcomes until transitioned to Client Services (where applicable) 

Client/Vendor Relationship Management: 

• Establish outstanding professional relationships within each of the client/vendor departments participating in the pre-sales implementation support activities (as needed); implementation; and post go live warranty period such as: executive leadership, medical policy, claims operations and grievance / appeals, provider relations, corporate communications, information technology, and Finance/actuarial.
• Serve as the primary and consistent day-to-day contact between the client/vendor and company. 
• Identify opportunities to expand the scope of our business relationship with the client/vendor and communicate opportunities to the Client Engagement and/or Sales lead. 
• Leverage Implementation leadership to solidify relationships with client/vendor executive