Regional Director Resort Operations

Company Description

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

IMPORTANT!   This key leadership role will require extensive travel (approximately 80%) and can be based in Las Vegas, NV; Orlando, FL; Gatlinburg, TN; or Knoxville, TN.

Job Description

The position of Regional Director of Resort Operations will lead nine General Managers with10 timeshare and hotel properties outside of the Florida region which will include areas of oversight in Park City, UT; Las Vegas, NV; Mesa, AZ; Branson, MO; Gatlinburg, TN; Myrtle Beach, SC and Williamsburg, VA.  It will include all hospitality operations for the resort as well as food & beverage operations.  This position will oversee the strategic vision of team member culture, guest experience, and profitability at regional resorts and must be strategic in the overall vision of regional resort operations, obtaining optimum efficiency and economy and maximizing profits under the direction of the Corporate Vice President of Resort Operations.

Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Responsibilities:

• Mentor GMs to ensure successful operation of the regional resorts/hotels; establishing short-term and long-range goals to aid in the achievement of each property’s defined performance metrics
• Work with GMs to develop annual budgets and capital plans to accurately forecast financial performance
• Delivers financial results in accordance with budgets, analyzing budget requests and past P&L variance to identify areas in which reductions and/or allocations can be made, assigning action plans where needed
• Drive guest satisfaction by maintaining resorts product and service quality standards
• Critically analyze all metrics including, but not limited to: Medallia, Quality Assurance & Safety Inspections, Financial Reports/Audits, Team Member Climate Surveys, Turnover
• Provide regular and effective updates to the Corporate Vice Presidents of Resort Operations on the performance of the resorts and the Leaders in the region
• Plans, develops and implements organization policies and goals
• Reviews activity, operating, and sales reports to determine changes in programs or operations as required
• Protects the resorts and their assets through enforcing and maintaining preventative maintenance programs
• Follows company policies and procedures and can effectively communicate them to subordinates
• Ensures resorts management are following all federal, state and local laws, including OSHA, EEOC, Wage and Hour and Health laws
• Promotes the organization in industry or trade associations
• Manage time and projects effectively to produce a desired result in view of available resources
• Provide a professional image at all times through appearance, dress and professional behavior  
• Promote CFI/Westgate Resorts’ philosophies throughout the region to both team members and guests
• Other duties as assigned by leadership

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• Must have a minimum of fifteen (15+) years of combined hotel/resort experience
• Must have a minimum of five (5) years executive management level experience in hotel/resort environment
• Operational experience and a comprehensive understanding of Housekeeping, Front Desk, Engineering, Leadership & Development, and Food & Beverage are essential.

Education & Certifications:

A minimum of a bachelor’s degree from an accredited college/university with a focus on business, finance, or hospitality management is required. Relevant experience may be considered in place of a degree.

Travel:

• Role requires extensive travel, approximately 80% of the time.

Skills/Knowledge:

• Strong leadership skills