Pharmacy Technician III - Patient Access
Mountain Area Health Education CenterAbout the role
JOB SUMMARY:
At all levels, Pharmacy Technicians work collaboratively as an active team member of the interdisciplinary team to provide patient centered care across the continuum. In this role, the goals include providing an excellent patient experience, high-quality outcomes, and improved productivity for the team. This position will focus on Patient Access work, with its heaviest scope serving patient needs over the phone. This is an onsite position, based at MAHEC's Community Pharmacy at Biltmore Campus, Asheville.
SPECIFIC RESPONSIBILITIES:
Demonstrates competence in managing various pharmacy workflows and systems including dispensing, pharmacy information systems, and inventory management.
Maintains a system for medication storage and security
Manages medication recalls and backorders
Connects patients to medication assistance resources which includes management of patient assistance program applications through pharmaceutical manufacturers
Collaborates with the prior authorizations team
Assists pharmacists and other clinicians with medication histories as requested
Performs medication refills using a standardized protocol
Support learners in the pharmacy department
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Pharmacy Technician may perform.
KEY COMPETENCIES:
Communication Skills
Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
Decision Making
Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
HealthCare Knowledge
Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest o
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