Senior Business Operations Manager (Internal Medicine-Administration - Galveston)

Minimum Qualifications:

• Bachelor’s degree or equivalent experience and five years of related experience.

Job Summary:

 Plans, manage and a working lead for the staff service and business management functions for multiple areas under the Shared Administrative Services.  Responsible for overall management of departmental administrative and technical services, staff coordination, policy and procedure development, strategic planning and special projects across multiple areas. Includes a variety of complex decisions with minimal direction. 

The Sr. Business Operations Manager provides high-level operational, financial, and analytic leadership for ASG 2, in support of the Departments of Internal Medicine, Cardiovascular Medicine, Neurology, and Neurosurgery. The role is responsible for clinical reporting, access and throughput analytics, financial and revenue cycle oversight, and effort management. 
The position interfaces with Revenue Cycle Operations, the Faculty Group Practice, Performance Services, and Practice Managers. 

Job Duties:
Clinical Reporting & Access Improvement
•Prepares, maintains, and distributes monthly clinical dashboards for access, utilization, productivity, and throughput metrics. 
•Leads analytic support for the Access Improvement Initiatives, identifying bottlenecks, access gaps, and opportunities for operational improvement. 
•Performs analysis of the financial impact of clinic template changes, increases or decreases in new patient capacity, adjustments in cFTE, and other operational shifts that influence departmental revenue and access.
•Tracks, evaluates, and summarizes access improvements over time with direct linkage to NPCR outcomes.
 

Revenue Cycle & Financial Management
•Creates, maintains, and presents assessments of clinical productivity compared with budgeted expectations; identifies gaps, trends, and contributing factors, and provides the Administrator with recommended actions to address performance variances.
•Serves as the departmental liaison to Revenue Cycle Operations (RCO); conducts routine reviews of billing patterns, denials and write-offs, charge lag, collections, and other key revenue cycle metrics. 
•Identifies revenue cycle deficiencies and collaborates with RCO to implement corrective action plans.
•Completes and routes Professional Services Agreements (PSAs), in support of securing services to be provided by groups external to UTMB.
•Supports development of financial models for new programs, faculty recruitment, or changes in provider deployment.
•Prepares or contributes to commitment reporting, including tracking, validation, and reconciliation of faculty commitments to ensure accurate reflection in financial planning and budget monitoring.
 

Operational Oversight & Process Improvement
•Monitors clinic operations and identifies trends in template utilization, cancellations/no-shows, throughput, and capacity constraints.
•Supports ongoing Access Improvement and performance-tracking initiatives across all clinical locations.
 

Preferred Experience
•Experience working with, or supporting, clinical faculty and ambulatory clinic operations, including familiarity with scheduling workflows, template management, and provider deployment.
•Exposure to Revenue Cycle Operations functions such as coding, denials management, charge reconciliation, or collections performance.
•Proficiency with Power BI, advanced Excel functions, and other data visualization or reporting tools.
•Familiari