Hotel Valet Account Manager

Description

UPP Global is seeking a motivated and charismatic hospitality pro to join our team as a Hotel Valet Account Manager in Burlington, VT. Whether you are an experienced guest services pro looking to move ahead within the parking services / hospitality field, or a career-minded manager thinking about a lateral move into Valet Parking Services, this is a great opportunity to grow professionally and accelerate your career with an organization on the upward trajectory.

**This is a hands on management position where in some cases the manager is required to perform the job of those they supervise**

About The Company: Active in 8 east coast states at over 300 locations and counting, UPP is a rapidly growing parking management company that has emerged as a leader for disrupting the market, outperforming industry benchmarks and outpacing its peers in one of the most competitive service fields. In this phase of hyper growth with no foreseeable end in sight, there's never been a better time to become part of the leadership at UPP!

• Salary range: $50,000 - $65,000 annually. Offer depends on skills and applicable experience.
• Bonus Eligibility: 5% of base salary
• Availability: Must be available/responsive outside of traditional business hours, within reason.
• Experience in parking management and/or hospitality preferred, however not required. Ideal candidate will have a record of proven success in fast-paced service settings with a dual focus on client-first management and excellent guest experiences.
• Experience directly managing/supervising front line staff required
• Experience budgeting/managing P&L strongly preferred.
• Potential for relocation/housing for the right candidate.

Position Duties, Responsibilities, and Roles:

The Valet Account Manager orchestrates the service experience for hotel guests and must be a team-first oriented leader. They are responsible for all duties involving coordination and administration of the location and will work with other hotel personnel to maximize guest and client satisfaction. As the Valet Account Manager, you will be an integral part of the hotel’s overall success. You will report directly to the Regional Hospitality Manager.

Primary Duties include:

• Welcome and greet all guests in a friendly, upbeat, and positive manner using the guest’s name when possible
• Maintain a pleasant, friendly, and professional demeanor with all guests, parkers, co-workers, and clients
• Provide exceptional hospitality services to guests in an attentive, friendly, and efficient manner
• Personalize every interaction with guest by delighting and building great relationships
• Effectively present information in one-on-one and small group situations to guests, parkers, co-workers, and clients
• Promote a teamwork philosophy through leading by example and effective communication skills
• Explain parking rates and retrieval procedures to guests upon arrival
• Work with hotel department heads to manage day-to-day activities of the hotel
• Manage the systems and standards currently in place through diligent oversight
• Be a detail-oriented leader who is driven to succeed
• Ensure compliance of company and client policies and procedures
• Arrange for prompt parking and retrieval of vehicles for arriving and departing quests in a safe and friendly manner
• Lead the work group in delivering high levels of guest service
• Manage shuttle pick up/drop off schedule and maintenance related items
• Practice preventative safety procedures and leading the team in facilitating a safe working environment
• Evaluate staffing requirements and create work schedules weekly adhering to budget goals
• Responsible for interviewing, hiring, development and terminating of personnel as necessary
• Responsible for revenue collection and reconciliation
• Review of client statements, and portfolio performance based on revenue analysis, profit & loss reports and various accounting-based reports
• Responsible for annual budgeting and performance of location’s portfolio
• Assist in developing and facilitating the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, client presentations
• Build relationships with existing clients while working on expanding location portfolio
• Ensure compliance with local, state, and federal laws
• Perform other duties as assigned

Requirements

Requirements:

• Must be comfortable sitt