Senior Director of Sales Operations and Enablement - U.S. AutoForce

DIVISION:

U.S. AutoForce

POSITION SUMMARY

The Senior Director of Sales Operations & Enablement will be an integral member of the Revenue Operations team, responsible for developing and implementing a comprehensive sales enablement strategy aligned with the company’s goals, go-to-market strategy, and sales objectives for U.S. AutoForce. This individual will also be responsible for optimizing sales processes, driving revenue growth, and enhancing the overall effectiveness of our sales organization by partnering with the regional sales teams, customer service, and other supporting teams to develop and standardize effective sales operation strategies across all sales regions and channels of the business. This role will drive sales effectiveness by establishing measurable processes to improve sales efficiency and impact growth goals. In addition, this Sr. Director of Sales Operations & Enablement will be responsible for the business oversight and management of the e-commerce and CRM systems.

This position will sit onsite at our Corporate Office in Appleton, WI.

JOB RESPONSIBILITIES

• Align and drive strategic, operational initiatives across AutoForce regions to further improve sales performance
• Implement and manage sales tools, Salesforce (CRM system), and automation technologies to streamline sales operations
• Full ownership of the sales enablement strategy, including training programs, sales methodology, dealer programs and events, sales tool implementation and adoption
• Create and execute implementation, training, and change management plans and processes to drive adoption and consistency
• Drive data-driving decision making by developing KPIs to monitor and improve sales effectiveness
• Streamline and standardize B2B sales processes to improve speed, efficiency, and consistency across the organization
• Direct CRM and e-commerce management, ensuring the systems are meeting business goals and objectives
• Collaborate with IT, sales, operations, and category teams to ensure seamless execution of e-commerce initiatives
• Builds strong relationships across all Regional Sales Leaders in each region
• Leverage data and analytics to build sales enablement programs that remove frictions and increase efficiency and effectiveness
• Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
• Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect; creating and protecting a high-trust environment by setting an example, advocating for others in the face of challenges, removing barriers to trust, and rewarding others for demonstrating behaviors that cultivate trust
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures

QUALIFICATIONS

Required:

• Bachelor’s in Finance, Business, Economics, or other related, or equivalent experience
• A minimum of 10 years Sales leadership or related experience working at a field and divisional level
• Proven ability to successfully manage, influence and build consensus across a wide range of internal and external stakeholders. Experience serving as an operational advisor to the Division’s Leadership team.
• Proven success in driving operational excellence
• High motivation for continuous improvement and ability to drive impact
• Experience working in Marketing and Sales, as well as working across multiple departments
• Understanding of and ability to articulate trends in churn, expansion, ARR, LTV, CAC, etc.
• Skilled in Salesforce platform with the ability to converge system capabilities with an optimal internal process to deliver end-to-end data intelligence needed to meet targets and drive growth
• Superior organizational and analytical skills
• Ability to independently identify problems, propose solutions and execute those solutions

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