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The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, inventory management, and human resource compliance). The Senior Workforce Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Workforce Management Professional is an integral member of Humana’s Workforce Management team, supporting the Resolutions segment. This role blends advanced strategic analysis with operational workforce management, focusing on both enterprise-level planning and day-to-day execution to ensure optimal staff deployment and service delivery.

Key Responsibilities:

• Build and maintain short-range and intermediate forecasting for staffing needs in Resolutions, incorporating near real-time data, utilization trends, and anticipated demand fluctuations.

• Set forecasting best practices and influence/oversee scheduling, timekeeping, attendance line, inventory management, and absence management functions, ensuring accuracy and compliance with established policies.

• Assess organizational staffing, identify requirements, and recommend solutions to meet both immediate and future workforce objectives.

• Provide actionable analysis of talent and staffing needs, supporting strategic and operational goals at the department and segment level.

• Demonstrate comprehensive understanding of organizational strategy, departmental objectives, and their linkages to related business areas to inform workforce decisions.

• Communicate to and collaborate with leadership and cross-functional teams (Finance, Strategy, Reporting, Process Improvement, etc.) to support operational execution and strategic initiatives, leveraging strong communication, a high degree of Emotional Intelligence and interpersonal skills.

• Make independent decisions regarding work methods and approaches, including resolving issues in ambiguous or evolving circumstances with minimal supervision.

• Ensure all workforce management activities comply with U.S. federal and Puerto Rico employment laws and Humana’s internal guidelines.

• Monitor and report on key workforce metrics; adjust planning and processes as needed to optimize performance and employee engagement.

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Required Qualifications

• Bachelor's degree or at least 4 years of Workforce Management experience

• Comprehensive knowledge of Microsoft Products (Excel, PowerPoint, SharePoint, OneDrive and PowerBI)

• Demonstrated ability to articulate ideas effectively in both written and oral forms

• Strong analysis, critical thinking, and analytical problem-solving skills

• Ability to handle multiple tasks and deadlines with attention to detail

• Knowledge and experience in WFM software such as Verint, Aspect, or NICE

• Proven experience in workforce management, with expertise in short-range forecasting, scheduling, and operational support

• Demonstrated ability to work collaboratively with leadership and teams in a back-office environment

• Proven ability to create and maintain strong, collaborative relationships with business partners

Preferred Qualifications

• Prior experience in Resolutions or back-office team

• Finance or strong finance background

• Experience in people management

• Able to handle rapid business growth or contraction

Additional Information

This is a remote position.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position