MGR of Product Management

Why you'll LOVE Sagent:

 

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

 

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

 

Sagent powers servicers and consumers. You power Sagent!

 

Manager, Product Management

Overview:
We are looking for an experienced Product Manager who will play a role in shaping the future of Sagent. Our innovative products empower clients in the mortgage industry to streamline operations and enhance customer experiences. As we continue to grow, we are seeking an experienced Product Manager to lead a team focused on Default Claims.

Your day-to-day at Sagent:

Product Strategy: 

• Develop and execute product strategies that align with the company’s vision and objectives. 
• Drive innovation in default claims servicing technology. 
• Identify market opportunities, conduct market research, and stay up to date with industry trends to ensure our product meets customer needs. 
• Gather business needs and translate them into detailed business requirements, guiding engineering and development teams in defining functional and technical requirements. 

Product & Project Leadership: 

• Function as the subject matter expert (SME) in designing and documenting business processes for new or updated technology.
• Build strong and effective relationships with cross-functional business leaders to establish product strategy. 
• Lead cross-functional teams throughout the product development process, collaborating with design, engineering, marketing, and other stakeholders to deliver a high-quality product on time and within budget. 
• Collaborate with subject matter experts (SMEs) as needed to craft optimal solutions.

Stakeholder & Cross-Functional Communication:  

• Communicate complex concepts clearly and effectively to both technical and non-technical audiences.
• Keep stakeholders informed about project progress, potential risks, and any changes in product direction.
• Identify and address customer challenges, delivering impactful solutions that enhance their experiences. 
• Use your deep domain expertise and strong analytical skills to influence decision-making processes at various levels of the organization, from product prioritization to strategic planning. 

Product Performance Analysis & Problem Solving: 

• Monitor product performance and gather feedback from customers, sales teams, and other sources. 
• Analyze customer experiences to identify friction points and contribute to creating seamless and effortless interactions. 
• Demonstrate an expert understanding of the product domain and the ability to identify and solve complex challenges. 
• Use data driven insights to make informed decisions and continually improve product performance. 

We would love to hear from you if you have: 

• Bachelor’s Degree in business, computer science, and/or related field with 4-6 years of experience in Default Claims.
• Experience in Product Development utilizing Microsoft ADO (Azure Dev Ops)
• Previous experience managing software product or educational equivalent. (e.g., Pragmatic Institute, 280 Group, others.)
• Proficient in creating features and user stories to guide software development.
• Extensive knowledge of Default Claims process including investor/insurer guidelines. 
• Strong leadership skills with experience leading cross-functional teams and driving products to completion. 
• Analytical mindset, comfortable using data to inform decision-making and product improvements. 
• Willingness to travel occasionally (up to 20%).

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Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1!  We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, LinkedIn Learning, Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!

 

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through