Housekeeping Supervisor, Downtown Los Angeles

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better. 

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

We are looking for Housekeeping Supervisors to manage a team of housekeepers, ensuring Sonder runs smoothly, day in and day out! In addition to general housekeeping duties, we rely on our supervisors to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experience!

The Opportunity:

• Coordinate the work of Housekeepers and Housekeeping Support Agent, including daily logistics, scheduling, deep cleaning of units, according to productivity and forecasted occupancy providing feedback and quality control

• Inspect all common areas of buildings including lobbies, public restrooms, fitness centers, office spaces, back of the house areas, loading docks, guests hallways and elevators for cleaning according to Sonder standards 

• Interviewing, training and scheduling, disciplining and evaluating the staff

• Train new housekeepers and provide ongoing training for current staff on Sonder systems, technology, buildings, and cleaning standards.

• Monitors each housekeeper's daily progress and inspects completed units to assure that all Sonder standards have been met; When standards have been missed, brings employee back to the unit and coaches them on how to correct the deficiency

• Monitor payroll reports, work schedules, lost & found program, stocking of housekeepers carts and designated storage areas.

• Conduct regular daily walk through inspections of all assigned areas; make note of discrepancies assign abatements and follow-up for completion

• Maintain required pars of linen, amenities and consumables for inventory management and in preparation for daily distribution and monthly order

• Report any maintenance issues, safety hazards, security issues or damage of Sonder property

• Use mobile smartphone/applications/technology to communicate with the team and report progress

• Coordinate with 3rd party vendors regarding daily cleanings

• Conduct special projects as assigned

• Perform housekeeping duties which includes but is not limited to: cleaning bathrooms, kitchens, living spaces, change linen and terry, window washing, surface polishing, balconies, trash/recycle removal, carpet vacuuming, floor mopping, dusting, when applicable

Who We Look For:

• A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently

• Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management

• Ability to perform assigned duties with attention to detail and speed accuracy.

• Technical working knowledge of digital productivity tools including data analytics creation via a spreadsheet