Associate Director, Program Management – Patient Support Services - Remote

The Program Associate Director of Patient Access and Support Services works with Leadership and Program team to effectively oversee the programs and manage Client relationship. Collaborates with Client management team to understand the programs short term and long-term goals of growth and development. This is a supervisory role with responsibility to direct reports.

Job Responsibilities:

• Responsible for manufacturer program operations and client relationship.
• Supervise and coordinate daily workflow with leadership.
• Understand and coordinate all patient assistance program requirements with appropriate departments.
• Examine metrics and reporting daily for all program activity and ongoing trending.
• Facilitate data requirements between clients and third parties.
• Facilitate communication and collaboration for all program changes and updates between all departments.
• Responsible for program specific SOP management and documentation processes.
• Assist with program change requests for PRM updates.
• Present on demand data to Executive Team as requested.
• Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment. Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions. Responsible as program SME at business reviews.
• Responsible to continuously look for ways to improve program.

Required Qualifications:

• Bachelor’s Degree.
• Previous management experience required.
• 5 years related experience in the service and/or information industries
• High regard for service, be very personable and compassionate
• Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors.
• Ability to work in a fast paced, ever-changing environment.
• Ability to manage and track data for a sophisticated and often complex data process.

• Must reside in country where the job is posted.

Preferred Qualifications:

Skills and Abilities:

• Proficient in PC applications.
• Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
• Change management/process analysis skills.
• Strong communication skills, including ability to train, present and deal tactfully with clients.
• Project management experience in overseeing or contributing in complex, multi-discipline projects. Managerial skills, including a strong focus on team building.
• Knowledge of IQVIA databases and report creation process.

Professional Competencies:

Business Skills and Knowledge

• General Management

Demonstrate analytic and problem-solving skills, and understand the impact of individual

decisions on other parts of the organization and the environment.

• Financial management

Understanding of financial analysis, reimbursement techniques and strategies, and

financial outcome measures. Application of financial analysis and planning to achieve

organizational objectives.

• Human Resource management

Understanding of the rights and protection of employees, effective workforce planning,

and performance management.

• Organizational dynamics and governance

An understanding of governance structures and the ability to foster trust and effectively

support governance systems and achieve organizational goals.

• Strategic planning and marketing

Setting organizational direction and strategies based on an understanding of the market

and market forces, and communicating an organization’s capabilities and strengths to

consumers.

• Information management

An understanding of how technology can be used to promote managerial and clinical

efficiency and improve health care delivery. The ability to effectively manage

information resources and plan for future needs.

• Risk management

Knowledge of liability and compliance regulation, the ability to employ strategies to

mitigate risk, avoid malpractice and plan for disasters.

• Quality improvement

Application of techniques that continually improve the quality of care provided, patient

safety, organizational performance, and the financial health of the organization.

Knowledge of the Health Care Environment

• Health Ca