Retail Ambassador - Cambridge (Cambridge, MA)

Cambridge, MA | Retail Team | Reports to the Cambridge Store Leader

Who is Allbirds?

At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

General 

The Retail Ambassador is the catalyst for bringing the Allbirds brand to life through an understanding of our culture and delivering an exceptional customer experience. As a Retail Ambassador, you'll ensure exceptional in-store experiences through positive customer interactions. You will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations. You openly share your knowledge of products, your passion for the community and your efforts to protect the environment. You contribute to the success of the team through customer service, teamwork, merchandising, operations, events, and environmental activism. 

What does the job entail?

Delivering and executing on three primary focus areas: Customer Experience, Daily Operations, and Teamwork. 

• Build strong relationships with customers by providing high quality and personalized in-store experience 
• Strive to be a product-knowledge expert who can communicate passionately about our brand and products 
• Actively contribute to the store’s sales goals 
• Maintain store appearance, cleanliness, and organization 
• Operate our point-of-sale system once trained 
• Execute on inventory and merchandising duties 
• Perform daily operational tasks as delegated by the store leadership team
• Commit to learning by asking questions and actively seeking to grow and develop new skills. 
• Work collaboratively to achieve shared goals 
• Practice respectful, honest, and effective communication 
• Cultivate a positive attitude and support your teammates 

Experience 

• High School Diploma or GED 
• 1+ years experience in retail, direct customer sales and service, or hospitality, preferred
• Excellent communication skills and good judgment 
• Strong organizational skills with the ability to multitask and prioritize tasks
• Basic understanding of retail math for handling transactions and calculating discounts Familiarity with POS systems and ability to learn new technical sales tools quickly 
• Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts and holidays 
• Passionate about providing great customer experience 
• Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base is desired 

Physical Requirements* 

• Able to stand/walk for extended periods of time on the sales floor 
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, and store merchandising 
• Able to regularly perform store maintenance: sweep, vacuum, empty trash, clean, dust, etc. 
• Use of iPads, computers, POS devices 
• Able to safely lift boxes up to 30 pounds 
• Comfortable climbing ladders 
• Depending on location, going up and down stairs 

*Exceptions and creative solutions can be made to accommodate physical restrictions.

 

What do we offer?

The Allbirds pay rate for the role is: $17.50 per hour 

Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other factors. We factor in a number of components when determining starting pay, including the job and level you are hired into, location/metropolitan area, skillset, and peer compensation.

Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre-tax savings, and wellness & lifestyle benefits.

 

Benefits Overview: