Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Process Improvement Specialist Senior within PNC's Risk, Change, Experience and Strategy (RCES) organization supporting the First Line of Defense (1LOD) Change Management team, you will be remote.

Additional locations within the PNC Footprint may be considered.

Experience in Business Process Mapping and/or Modeling, with a strong background in Process Improvement and/or Project Management (Traditional, Agile, and Scrum) is highly preferred. Preferred certifications include Lean Six Sigma (Green, Yellow, or Black Belt) and Project Management Professional (PMP). Experience working with Visio, ARIS, IBM BlueWorks Live, and Gliffy, as well as Microsoft Teams, Excel and/or PowerPoint is preferred. Working experience with SharePoint, PowerApps, and Power Automate is preferred.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Evaluates, analyzes, and enhances an organization's operations or technology processes to optimize process efficiency, reduce processing time, and mitigate risks.
• Identifies and may gather appropriate data sets that can quantify process efficiency. Analyzes data sets to identify process gaps in quality, reliability, efficiency and risk. Develops cost-benefit analysis and incorporates findings into business case. Conducts diagnostics to identify, quantify and prioritize value creation projects.
• Independently maps and/or models processes from end-to-end to gain full knowledge of organizational process. Examines models to identify inefficiencies or risks that can be optimized through process redesign or enhancement.
• Uses metrics to demonstrate how removing or updating obsolete or inefficient technologies or remodeling a process will meet strategic priorities while considering risk and reward outcomes.
• Makes recommendations to business partners to ensure that the introduction of new processes is smooth, effective, and sustains or improves quality of output. Maintains relationship with business to ensure continuous improvement after initial implementation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments

Competencies

Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Mgt, Problem Solving, Project Management