DISTRIBUTED COMPUTER SYSTEMS ANALYST - 37001190

Requisition No: 853787 

Agency: Environmental Protection

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 37001190

 Pay Plan: Career Service

Position Number: 37001190 

Salary:  $46,350 

Posting Closing Date: 06/10/2025 

Total Compensation Estimator Tool

 

 

Distributed Computer Systems Analyst

State of Florida

Department of Environmental Protection

Anticipated Vacancy

This is an onsite position in Tallahassee, Florida.

 

 

Position Overview and Responsibilities:

 

This position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and asset management.  

 

Specific duties and responsibilities include:

 

• Resolve user-reported problems as expertise permits using available tools and following procedures.  Employee should be helpful, cooperative, polite, respectful, and concerned at all times in the interactions with customers.   Enforce desktop support service levels agreements in consultation with end users to establish problem resolution of end user issues.
• Log, track, route, escalate, and respond to all service requests using standard service desk software.  Maintain communications with customers throughout the resolution process.  Record and document all actions taken through the problem-solving process.  Recommend to supervisor procedures and guidelines that assist in the achievement of operational objectives, and/or to resolve operational issues.
• Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance including, but not limited to, computers, copiers, scanners, air cards, and fax machines.
• Research new technologies relevant to your duties regarding emerging products or services and make recommendations to supervisor.  Identify methods/techniques for improving the use of existing hardware and software.  Attend technical meetings and training sessions to maintain knowledge and skill set.
• Analyze, troubleshoot, and correct individual and office network connectivity problems.  Coordinate with appropriate Systems staff as required.
• Communicate with program area staff to create/modify file share folders.  Assign appropriate folder permissions based on user/group accounts and determine necessity of inherited permissions.
• Assist with the cross-training of service desk desktop support staff.
• Perform other related tasks as requested.

 

Attendance is an essential function of the position.

 

Required Knowledge, Skills, and Abilities:

 

• Knowledge of computer operations, hardware, procedures, and systems
• Skilled in the use of computer devices, printers, and scanners
• Working knowledge of a range of diagnostic utilities
• Application support experience
• Strong understanding of the organization
• Excellent written, oral, and interpersonal skills
• Keen attention to detail
• Highly self-motivated and directed
• Ability to absorb new ideas and concepts quickly
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working both independently and in a team-oriented, collaborative environment
• Very strong customer service orientation

 

Minimum Qualifications:

 

• Knowledge/work experience with computer hardware, procedures, asset management, file share permissions, and systems
• Knowledge/work experience providing technical assistance on software, printers, and data bases
• Knowledge/work experience in setting up new or existing computer equipment

 

 

Position of Special Trust Requirement:

This position is designated as a Position of Special Trust in accordance with DEP