Contact Center Associate Trainer

Location: Amherst Center (Williamsville, NY). You will be required to be onsite at this location. Hybrid eligibility possible when you are not conducting trainings.

Hours: The Contact Center is open M-F from 6am to 9pm and Sat-Sun from 9am to 5pm. Flexibility during these hours are required.

Overview:  

Schedule, and deliver internal training programs to increase job related skills and knowledge in support of the needs of the assigned businesses

Primary Responsibilities:     

• Deliver routine classroom and internal training programs at any of several training locations to support needs of assigned business.
• Assist in development of appropriate training materials for training classes.
• Assist with course evaluations and suggest changes. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:           

High School or GED        

2 years related business experience

Education and Experience Preferred:

Full knowledge of activities and procedures of own job; Good understanding of how the team integrates with others in accomplishing the objectives of the area

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America