EverPro - Enterprise Account Manager (Remote, US)

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

EverPro is EverCommerce's Home & Field Services division, operating a portfolio of 25+ leading software brands serving 350,000+ customers. Our comprehensive solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

As an Enterprise Account Manager at EverPro, you'll be a critical driver of our expansion revenue strategy. You'll represent one of our key product brands while having the unique opportunity to unlock growth by introducing customers to complementary solutions across our entire portfolio. This isn't just account management—this is strategic revenue expansion. As an early joiner, you will have the opportunity to shape our approach and be part of building a high-performing team and ways of working.

You'll own a portfolio of customer accounts with the mission to maximize their lifetime value through strategic upselling, cross-selling into adjacent EverPro products. The ideal candidate is consultative, commercially savvy, and energized by helping customers discover new ways to grow their businesses while driving meaningful revenue impact for EverPro.

Drive Strategic Revenue Expansion (Primary Focus)

• Own and grow your book of business: Drive expansion revenue through strategic upselling of premium features, add-ons, and service packages within your assigned product
• Cross-sell across the portfolio: Identify opportunities to introduce customers to complementary EverPro solutions that solve adjacent business needs—you're not just selling one product, you're unlocking the full value of our ecosystem
• Develop account growth strategies: Conduct regular business reviews to deeply understand customer operations, uncover expansion opportunities, and align EverPro's portfolio to their evolving needs
• Build pipeline and close deals: Maintain a healthy pipeline of expansion opportunities, manage the full sales cycle for upsell and cross-sell, and consistently achieve revenue targets

Ensure Customer Retention & Satisfaction

• Identify and mitigate risk: Monitor account health signals, proactively engage at-risk customers, and collaborate with Customer Success to implement retention strategies
• Serve as strategic advisor: Position yourself as a trusted partner who understands your customers' business challenges and can recommend the right combination of EverPro solutions to drive their success

Collaborate Cross-Functionally

• Partner with Customer Success: Work closely with CSMs to ensure customers achieve desired outcomes and are positioned for growth within the platform
• Coordinate with Sales teams: Align on account strategies, hand-offs, and opportunities that span multiple EverPro brands
• Inform Product & Marketing: Share customer insights, feature requests, and market intelligence to shape product roadmaps and go-to-market strategies

Execute with Operational Excellence

• Leverage data to drive decisions: