Senior Product Operations Manager

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. 

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

What You’ll Do

The Senior Product Operations Manager will be the strategic and analytical operator to shape how product initiatives are brought to life and measured across Tekmetric.

Responsibilities

Insights & Analytics

• Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities.
• Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs.
• Build frameworks and reporting that show how product outcomes connect to business outcomes (retention, revenue, unit economics, customer satisfaction, etc.).
• Translate data into compelling narratives for executive reviews, board decks, and product planning cycles.

Enablement & Data Democratization

• Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights.
• Train stakeholders on how to interpret and leverage product data to make better decisions.
• Standardize reporting practices across product teams, ensuring consistency and clarity.

Data Infrastructure & Management

• Own and evolve the product analytics stack (e.g., Looker, Amplitude, Mixpanel, Snowflake) to ensure metrics are reliable, accessible, and aligned with business goals.
• Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product.
• Ensure data accuracy, completeness, and consistency to support strategic product decisions.
• Build and maintain core product metrics, dashboards, and self-service data models.

What You’ll Bring

• 5–8+ years in Product Operations, Product Analytics, Business Intelligence, Data Product Management, or related roles.
• Proven experience building or scaling a product analytics ecosystem.
• Track record of translating complex data into actionable recommendations for product and business leaders.
• Experience working in SaaS or platform products is strongly preferred.
• Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred).
• Deep understanding of data modeling, event analytics, KPIs, and instrumentation.
• Excellent communicator who can simplify complex information and influence without authority.
• Highly organized, process-oriented, and capable of driving cross-functional alignment.
• Strategic thinker who can zoom out to see the big picture while also diving into the details.

The Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. 

We move fast as a team, remain curious, and take full ownership of our results - no excuses, no finger-pointing. 

If you thrive in ambiguity, take initiative, and value honest feedback as a tool for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, challenge assumptions (even your manager’s), and push for better outcomes.

This is a place for builders, not bystanders. Success here requires focus, follow-through, and a willingness to roll up your sleeves - but, if you’re motivated by meaningful work and real results, the experience is deeply rewarding. 

You’ll join a team that cares about the work, supports one another, and isn’t afraid to take smart risks to achiev