Senior Sales Operations - Project Manager

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

We are seeking a Senior SalesOps Project Manager to lead cross-functional projects that drive strategic transformation and operational excellence in Sales Operations.

Your Role

As part of the Central Sales Operations  team, you will own and drive high-impact initiatives that enhance sales efficiency, customer engagement, and revenue growth. You will collaborate across teams (Sales, Marketing, Finance, and Product) to implement data-driven strategies and optimize key processes.

Strategic Project Leadership: Lead and execute high-impact initiatives aimed at driving revenue growth and operational excellence, including:

• Value-Based Segmentation: Design and implement a new segmentation strategy to enhance revenue growth potential among existing customers, focusing on identifying high-value segments and tailoring engagement approaches to maximize their lifetime value.
• Inbound Lead Optimization: Redefine the lead generation process by optimizing the balance between inbound and outbound efforts, establishing a disruptive approach to identify and prioritize the most valuable leads, ensuring an efficient and high-impact lead qualification systems.
• Account Management Performance Transformation:: Overhaul and optimize the Account Management (AM) team's processes, from creating synthetic dashboards for day-to-day operations to implementing a sophisticated Portfolio Management optimization cycle. This will enable AMs to focus on delivering value to high-priority accounts and segments, fostering stronger client relationships and driving sustained growth.
• Predictive Scoring Creation & Enhancements:: Enhance and refine predictive modeling, including ERB, Yums, and Super Yums, to improve customer insights, forecasting accuracy, and targeting effectiveness, enabling more informed decision-making and resource allocation.
• Part-Time Consulting & Compensation: Collaborate cross-functionally to clarify and improve the transparency of the compensation scheme, ensuring alignment with performance metrics while optimizing for clarity, and motivation.

• Cross-Team Collaboration: Work closely with Sales, Product, Marketing, and Data teams to align strategies and ensure project success.
  
  

Sales Process Optimization: Identify bottlenecks, implement process improvements, and drive automation to enhance sales performance.

Change Management: Ensure seamless adoption of new tools, strategies, and methodologies across global teams.

Stakeholder Engagement: Communicate project progress, key insights, and recommendations to senior leadership.

Who You Are