Professional Services Manager, Virtual Reality (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
The Virtual Reality (VR) Professional Services Manager engages post-sale VR implementation and training activities. He or she plans, coordinates, and executes VR program implementation following the purchase of Axon Enterprise’s Virtual Reality system. A VR Professional Services Manager acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise’s VR products and solutions, focusing on enhancement of the customer’s training curriculums.

What You'll Do
Location: Remotely from the United States.
Reports to: Manager, VR Professional Services
Direct Report: 0

• Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers post-sale to successfully deploy Axon’s Virtual Reality product
• Travel 75% to on-site customer locations
• Ensure that customers’ VR equipment is setup properly and is fully functional
• Provide VR product training to law enforcement and other customers
• Assist the customer with building an agency wide deployment plan
• Partner closely with Sales, Product and other Customer Ops team members to ensure a successful deployment and ensure a high level of customer satisfaction
• Share Axon’s mission to enhance training through the use of our VR training platform
• Document customer feature requests and issues, providing feedback to Sales and VR product management
• Other duties as assigned

What You Bring

• Bachelors degree or equivalent knowledge and experience
• Experience with training, project management and resource tracking
• Knowledge of professional service provisioning with a technical or weapons-related customer base
• Understanding of software and/or hardware, testing and implementation
• Willing to travel weekly throughout North America and possible international travel
• Experience working with law enforcement or military sales
• Ability to work effectively, add value as a team member and assume leadership role within the team
• Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
• Ability to teach other members of the team and act as a mentor as required
• Willingness to take ownership of accounts and account related actions
• Must be able to coordinate across various groups and functional teams
• Ability to perform tasks with little or no supervision
• Demonstrate ability to implement, drive, track and report projects
• Ability to apply solutions, technology, and products to a business opportunity

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 81,000 in the lowest geographic market and USD 144,000 in the highest geographic market. The on target earnings range for this role is between USD 91,000 in the lowest geographic market and USD 163,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be