Network Support Analyst

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Job Description:

Summary

Responsible for maintaining a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain, and monitor all active network equipment to ensure a stable, reliable network operation.

Essential Functions

• Design, implement, and manage Cisco WAN/LAN network infrastructure, including routers, switches, firewalls, and other networking devices.
• Perform network configuration and troubleshooting to resolve complex network issues and ensure smooth operation.
• Maintain servers and associated hardware, applications, services, and settings
• Ensure network security and connectivity
• Provide Tier 2/3 support for escalated network and system issues.
• Secure critical IT systems, including servers, networks, and storage solutions.
• Collaborate with cross-functional teams to design and implement network solutions that meet business requirements. Work closely with customers, vendors and other departments, including operations, engineering, and management
• Monitor network performance and capacity (availability, utilization, throughput, latency) to identify and address potential bottlenecks or issues proactively.
• Provide technical support and guidance to junior team members and assist with their professional development.
• Configure Fortinet Firewalls
• Ensure critical updates are tested and deployed in a timely manner
• Document processes, network configurations, and troubleshooting steps for systems and applications.
• Evaluate and recommend security improvements and system upgrades.
• Monitor Helpdesk queues throughout the day to ensure SLAs are met

Additional Responsibilities

• Develop, define and monitor network/security policies for the use of network resources
• Manage user remote access, VPN configurations
• Participate in on-call rotation and respond to network emergencies or incidents promptly.
• Perform other duties as assigned

Skills and Abilities

• Proven experience working with Cisco networking technologies, Required
• Excellent troubleshooting skills and the ability to analyze complex network issues., Required
• Ability to take and read network packet captures and debugs, Required
• Ability to work independently under minimal supervision, Required
• Exceptional critical thinking and problem-solving ability, Required
• Strong interpersonal skills to assist non-technical individuals with complex technical issues, Required
• Great at organizing, prioritizing and multitasking, Required

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Required
• 5 years or more in relative experience in IT network infrastructure in a large scale enterprise with hands-on networking experience, Required
• Must have working knowledge of SDWAN Intermediate, Required
• Must have proven experience with Fortinet Fortigate Firewalls Intermediate, Required
• Experience with FortiNac, FortiEMS, FortiAnalyzer a plus Intermediate, Preferred
• Must have working knowledge of VMWare virtual infrastructure Intermediate, Required
• Excellent knowledge of best practices around management, control, and monitoring of network infrastructure Advanced, Required
• Experience working with SolarWinds network management software or similar to monitor, identify, and troubleshoot network performance issues Intermediate, Required
• Hands-on experience in Cisco network switching and routing – Configuring network switches, static routes, vlans, ports, trunks, etc. Intermediate, Required
• Strong understanding of networking protocols, including TCP/IP, L2/L3, dns, dhcp Advanced, Required
• Experience deploying, maintaining, troubleshooting wireless infrastructure. Familiar with Aruba access points, controllers, Airwave management Intermediate, Required
• Hands on experience configuring and working with Firewalls and security appliances - VPN’s, Policies, NAT’s, etc. Intermediate, Required
• Experience deploying/managing Network Access Control solutions Intermediate, Required
• Proficient in Windows, Mac, and Linux environments. Intermediate, Required
• Working knowledge of low voltage cabling Intermediate, Required
• Experience with supporting remote office environments Intermediate, Required

Job Category

Compensation Information