Director, Commercial Applications

Employment Type: Salaried
Work Designation: Hybrid 

Position Summary:

The Director Commercial Applications role is responsible for guiding the Salesforce platform and other applications in the commercial functional area technologically, strategically, and operationally, by bringing strong leadership to the enterprise. This role will set and execute on a strategic vision and roadmap for the organization by collaborating with stakeholders and executive leadership. The role will act as a strategic thought partner and liaison between several cross functional teams. As a leader of the team, you have a direct impact on design, standards, security, and feature enhancements. The position will establish and drive delivery for all Commercial systems' (Sales, Marketing, R&D and Revenue Management) capabilities in alignment with a multi-year Product Roadmap. You will work across functions – Applications, Architecture, Data, and various stakeholders – to develop a strategic vision and adherence to overall IT strategy and vision. You will manage multiple delivery teams and ensure compliance with standards and policies. You will stay ahead of changing technologies and demonstrate experience with clean interfaces and successful user journeys.

Major Duties and Responsibilities:

• Create a platform roadmap and define priorities, liaising with stakeholders. Product Management of Salesforce Sales Cloud, Marketing Cloud, Service Cloud as well as integrations to adjacent enterprise applications and third-party applications.  Responsible for building and implementing innovative customer strategies around customer engagement, data insights and digital channels.  Builds and maintains cross-functional relationships with stakeholders to ensure the solutions teams meet expectations and contribute to achieving business goals.
• Manage a team of administrators, developers, analysts, and coordinators who will code and operate systems to directly support our business team manage and support our customers.  Accountable for ensuring ongoing support,  architectural design, and custom dev activities as well as responsibilities for enhancements, upgrades, data conversations, release updates, and reporting for multiple departments.  Managing enhancements of business processes and driving operational efficiencies across the organization.  Manage the maintenance of the ERP, HCM solution architecture documentation that includes Business Capability Maps, Business Process Flows, solution architecture, core concepts and key decisions.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.  Data management to improve Salesforce data quality, implementing rules and automation as needed.  Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.  Manage the Software Development Life Cycle to Ensure that all delivery activities are performed in an efficient, quality, and compliant manner.  
• Serve as the subject matter expert (SME) for the administration of the Salesforce.com.  Own the communication of any platform changes to end users and stakeholders.  Manage relationship with multiple vendors and ensure accountability and quality of delivery by reviewing KPIs and other performance metrics on a regular basis.  Administer system security ensuring users are granted appropriate and approved access.  Ensure up-to-date documentation of system functions, processes, and capabilities.
• Additional responsibilities as assigned.

Education and Experience:

• Bachelor's degree in Computer Science or related field, including 15+ years of relevant IT experience is required.
• 5+ years of direct people leadership & vendor resource management experience is required. 
• 5+ years of experience leading large-scale end-to-end platform implementations and systems consolidations in a fast-paced software business using appropriate SDLC methodologies in a CRM environment (SalesForce, Oracle, etc.) is required.
• 5+ years of experience in managing processes for environment management and integrity, security, pipeline management, code integrity, compliance, and release management is required.
• 5+ years of experience with hands-on experience in cloud platforms (SalesForce, Oracle, SAP etc.) with hands-on experience and advanced technical knowledge in configurations and standard practices is required.
• Experience with at least one full large scale implementation of Sales Cloud, Service Cloud and Marketing Cloud is required.
• Hands on experience with Salesforce eco systems including but not limited to Sales Cloud, Service Cloud, Marketing Cloud, etc. is required.
• Strong background in administration, customization, and integration of Salesforce and other business system