Part-time Senior Field Service Technician - Commercial SE MI and regional TSA

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

This position requires daily travel to locations for commercial work in SE MI and regional TSA.

As a Senior Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist their peers.  Possesses excellent communication skills, both oral and written.  Demonstrates strong electronic repair troubleshooting methodology and maintains a high technical level of product knowledge.  Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays high proficiency in servicing the Trace, X-Ray, CT X-Ray and Cargo Inspection Systems product lines.  Eagerness to work on and lead special projects, some of high visibility as assigned.  Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others.  Provides on the job training to new or crosstraining employees and provides appropriate feedback to management.  Has a strong knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries and project updates as needed.

Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection System equipment at customer sites.  Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.  When not on travel or on an assigned shift, individual will provide assistance to the Technical Support Staff.  Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.  Conducts follow up calls with the customer to ensure satisfaction of work.

The Senior Field Service Technician must be an example for others to follow.  Not only must they repair and maintain equipment at peak performance, they must exercise excellent communications skills to both internal and external customers, meet deadlines for scheduled work, complete all administrative tasks required for call completion and they must do so in a safe manner.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Must be able to respond to emergency and non-scheduled calls for service on a daily basis within established response time goals.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• When needed, act as a liaison between the customer and other departments/functions with in the company.Installs, repairs and maintains equipment in the field; provides customer training as required.
• May be called upon to work on equipment that has little or no documentation or training.
• Completes all scheduled maintenance within required deadlines.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Maintains an accurate inventory of parts and tools.
• Maintains currency on all technical certifications.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusiv