Director of Human Resources (People Operations & Talent)

Location: Remote (U.S.-based) 

About iPromo 

iPromo is a fast-growing promotional products distributor built on creativity, operational excellence, and a people-first culture. We believe high-performing teams are the foundation of sustainable growth, and we are seeking an experienced Director of Human Resources to lead and scale our people's operations in alignment with our business objectives. 

Position Overview 

The Director of Human Resources is a senior leadership role responsible for owning and executing the organization’s full HR strategy. Reporting to executive leadership, this role provides strategic and operational oversight across talent acquisition, employee relations, performance management, compensation and benefits, compliance, and HR operations. 

This position requires a seasoned HR leader with deep experience navigating complex employee matters, scaling teams, and building modern, compliant HR infrastructure. The ideal candidate is both strategic and hands-on, capable of setting vision while ensuring flawless execution. 

Key Responsibilities 

People Strategy & Leadership 

• Develop and execute a comprehensive people strategy aligned with business goals and growth plans 

• Serve as a trusted advisor to executive leadership on organizational design, workforce planning, and talent strategy 

• Establish leadership expectations and reinforce company values across all levels of the organization 

Talent Acquisition & Workforce Planning 

• Define and own the company’s hiring philosophy, headcount planning, and compensation framework 

• Oversee end-to-end recruitment strategy, including role scoping, sourcing, interviewing, and offer management 

• Ensure hiring goals are met while maintaining quality, equity, and consistency 

• Optimize recruiting processes and systems, including JazzHR 

Performance Management & Development 

• Design and manage performance management frameworks, including goal setting, reviews, promotions, and corrective action processes 

• Partner with leaders to drive accountability, performance improvement, and employee development 

Compensation & Benefits 

• Design and maintain compensation philosophy, salary bands, incentive programs, and bonus structures 

• Oversee benefits strategy and vendor relationships, ensuring competitiveness and cost-effectiveness 

• Partner with Finance and leadership on workforce cost planning and budgeting 

Employee Relations & Risk Management 

• Lead and resolve complex employee relations matters, including investigations, disciplinary actions, and terminations 

• Manage sensitive and high-risk situations with sound judgment, discretion, and consistency 

• Ensure fair and legally compliant treatment of employees across all locations 

Compliance, Policy & Governance 

• Own HR compliance strategy across federal, state, and local employment laws 

• Conduct regular audits to ensure compliance with wage and hour laws, leaves, documentation, and record-keeping 

• Develop, maintain, and approve HR policies, procedures, and employee handbook updates 

HR Operations & Systems 

• Oversee HR operations, systems, and reporting, including Paylocity 

• Ensure accurate employee data management, payroll coordination, benefits administration, and reporting 

• Leverage HR metrics and data to inform decision-making and continuous improvement 

Qualifications & Experience 

Required 

• 15+ years of progressive Human Resources experience 

• 5+ years in a senior HR leadership role (HR Director, Head of HR, Senior HR Manager, or equivalent) 

• Bachelor's degree in Human Resources, Business Administration, or a related field 

• Deep expertise across emp