Director, Global KYC Compliance & Transformation – UK (remote)

Director, Global KYC Compliance & Transformation – UK (remote)

 

As a Director, Global KYC Compliance & Transformation with Convera, based remotely in the UK, you will be a senior enterprise leader shaping the future of customer onboarding and monitoring across multiple jurisdictions. This role balances regulatory rigor with frictionless customer experience and operational scalability. As a trusted advisor to executive leadership, you will define global KYC strategy, lead digital transformation, and ensure compliance excellence while enabling growth.

 

This is a unique opportunity to influence enterprise-wide KYC strategy in a high-growth, tech-driven environment. You will have visibility to the C-suite, lead innovative initiatives, and build high-performing global teams that set industry benchmarks.

 

Success in this role depends on strong partnership with Compliance and Product leadership. You will work hand-in-hand with these teams to align regulatory requirements with innovative customer solutions, ensuring KYC processes enable growth while maintaining compliance integrity. You will be at the center of a three-way partnership: Operations, Compliance, and Product, driving solutions that balance risk, regulation, and customer experience. This cross-functional influence is critical to shaping the future of our global KYC strategy.

 

Key Accountabilities

• KYC Strategy & Enterprise Governance
• Define and own the global KYC strategy aligned to enterprise risk appetite and growth goals
• Drive transformation initiatives including automation, AI-driven screening, and data analytics.
• Establish policies, governance frameworks, and operating standards.
• Work in lockstep with Compliance to interpret regulatory changes and translate them into operational policies and controls.
• Collaborate with Product leadership to design frictionless onboarding experiences that meet KYC standards without compromising customer experience.
• Act as a senior decision-maker for complex, high-risk escalations and regulatory matters.

 

Regulatory Compliance & Risk Leadership

• Ensure compliance with global and local AML/KYC regulations.
• Support regulatory exams, audits, and remediation programs.
• Partners with Compliance to execute policy and processes to support regulatory change and drive enterprise implementation.

 

Operational Excellence

• Provide executive oversight of KYC operations across regions.
• Manage and refine KPIs, SLAs, quality metrics, and reporting.
• Owns policy implementation, drive operational risk management, ensuring all activities are compliant with company policies and regulations.
• Maintain financial and budgetary oversight, optimizing costs while maintaining service quality.

 

Transformation & Change

• Lead digital, automation, and data-driven KYC transformation initiatives, ensuring smooth transitions and adoption of new processes.
• Always be asking Why things are done the way they are and drill down to the root cause of problems to solve at the core.
• Partner with Technology and Product Leaders on future-state design.
• Manages complex cases and is the decision maker in escalations
• Utilize data-driven decision-making to identify and implement process improvements that enhance customer experience and operational efficiency.

 

People Leadership

• Coaching, mentoring, and developing high-performance teams, service and quality within the site and across 3 global locations.
• Own succession planning, workforce strategy, and health.
• Be a role model within the Organization.

 

Stakeholder Engagement

• Act as trusted advisor to executive leadership and governance forums.
• Build a deep, collaborative relationship with Compliance leadership to ensure regulatory alignment and proactive risk management.
• Partner closely with Product teams to embed KYC requirements into customer journeys and accelerate go-to-market timelines.
• Represent the function with regulators and external stakeholders.
• Manage internal stakeholder relationships – E.G strong partner to Compliance and KYC Product teams to drive improvements and improved servicing times for Go To market and the customer

 

You should apply if you have:

• Extensive & progressive experience in KYC/AML/Financial Crime within banking, fintech, or payments