University of Colorado Anschutz Medical Campus

Department: Medicine – Hemophilia and Thrombosis Center

Job Title: Patient Services Representative

Position #:00841479 – Requisition #:38201

Job Summary:

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. This position ensures clear and timely communication including patient appointment status to clinical department(s). The Patient Services Representative also assists in overall department work that may include overflow from other departments and/or locations.

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience. 

• Checks patients in and out for appointments, schedules follow-up appointments at time of discharge. 

• Monitors healthcare provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks.

• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy.

• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC).

Work Location:

Onsite – this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The Hemophilia & Thrombosis Center (HTC) is an internationally renowned specialized disease management center for children and adults within the University of Colorado, School of Medicine. The HTC provides direct comprehensive diagnostic and treatment services to over 3000 adult and pediatric patients with rare chronic bleeding and clotting disorders throughout a multiple state region. The Center encompasses a freestanding School of Medicine clinic, a specialty pharmacy, research laboratories, clinical research services, professional training, patient education, and patient outreach and support programs. 

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/