Patient Service Representative

Description

SUMMARY

Since 1958, The Ear, Nose, Throat & Plastic Surgery Associates has combined quality patient care with state-of-the-art innovation. With a tradition of excellence more than 50 years strong, our unanimous goal is to serve our patient’s individual needs and exceed their expectations. We are uncompromisingly dedicated to excellence and achieving quality results for every patient that chooses to visit us. Are you a compassionate leader who believes in providing world class patient care? If the answer is yes, this is the position for you!

Other duties may be assigned.

• Answer inbound calls
• Schedule patients
• Connect patients with the desired point of contact
• Provide information to needed points of contact
• Insurance verification

Requirements

QUALIFICATIONS

• Proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Communicates professionally and respectfully
• Proficient in English as a speaking and written language
• Bilingual in English and Spanish preferred
• Be accustomed to high call volume
• Have a "smile, over the phone" presence
• Be motivated to learn!

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Proficient in English.

Preferred bilingual in English and Spanish.

COMPUTER SKILLS

Must have computer knowledge of basic programs such as Microsoft Word and Google programs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.