Epic Senior Manager Cross Application Support

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Why ChristianaCare

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more

Education and Experience Requirements:

• Bachelor's degree in a related field (e.g., Healthcare Administration, Information Technology, Business Administration, or a related discipline) OR 7 years of relevant experience in lieu of bachelor’s degree.
• Advanced degree (e.g., Master's in Healthcare Administration, MBA, or related field) is preferred. 
• 6-8 years of experience with Epic systems or similar EHR platforms in areas such as security, data courier administration, environment and release management, interfaces, and conversion. 
• Minimum of 4 years of experience in a leadership or supervisory role managing a team of analysts in the Cross Application areas.
• Epic Certification in one of the Cross Application areas such as Data courier administration, Bridges, preferred.

Primary Function:

The primary function of the Cross Application Support Senior Manager is to lead and manage the enterprise-wide implementation of the Epic system for cross application support areas including data courier admin/environment release management, interface (Bridges), and conversions. This role involves coordinating and communicating with various stakeholders, managing the scope, schedule, and quality of the project, and ensuring that the system meets the organization's business needs. The manager will work closely with the VP EHR Implementation, other directors and managers, and Epic representatives to guide workflow design, build, and test the system, and troubleshoot issues. The role includes exposure to areas such as data courier administration, environment and release management, interfaces, and conversions. 

Principal Duties and Responsibilities:

• Directly lead and manage a team of Epic analysts ensuring team alignment and effective support during and post implementation 
• Lead and manage the enterprise-wide implementation and integration of cross-application support areas including data courier admin/environment release management, interface (Bridges), and conversions 
• Manage project scope, schedule, budget, and quality of the cross-application support implementation and performance
• Set clear expectations for team members and define their roles at each project phase 
• Collaborate with the VP and project managers, program leads, governance groups, and integrated workgroup to coordinate activities to ensure alignment on cross-functional workflow and content, facilitating seamless integration across the project and addressing interdependencies effectively
• Advise and coach team members on project issues, key success factors, and lessons learned 
• Reinforce the importance of the cross-application support project with executives and the VP, providing consistent communication to the project team 
• Appropriately match team member skills to team responsibilities 
• Lead and manage the cross-application support project from an organizational perspective while at