About PACS!

PACS is elevating healthcare in the post-acute care space by delivering on our mission and values to create real change. By striving for the best while staying true to who we are, we’re forging a bright future for post-acute care delivery and support across the nation.

Our company is growing quickly and has many exciting milestones ahead of us. This means at PACS you will have plenty of opportunities to engage in exciting work as you grow and develop in your career. You will be a key player in creating and providing valuable information to both internal and external stakeholders across the US.

General Description

Under the direction of the Senior Director of ERP Systems, Workday Developers are the subject matter experts in Workday’s configuration and support. This includes the implementation, configuration, customization, security, integrity, and ongoing support of all functional user groups. Our Workday Developers are expected to have experience with Extend, Web Services, Studio, Python, XML, and Security Configurations.

Our Workday Developers support configuring and maintaining value-added solutions to meet the business's user requirements and reporting needs. This position is also responsible for troubleshooting and problem resolution, internal user performance, and system support, as required.

This position will collaborate with internal users across the organization. Our Workday Developers also work with vendor-based consultants and services to ensure continued operation. This role requires sound technical skills in Workday and extensive problem-solving skills.

Technical Knowledge and Responsibilities 

• Analyze business process issues and improvement opportunities to understand requirements. With the propose of providing solution recommendations to the business and IT management, as needed, to optimize the use of the Workday application and improve the end user experience.
• Manage users, security roles, and approval workflows.
• Document and assist users in defining business requirements, process maps, and use cases.
• Investigate feature requests and new application features. Understand software functionality and recommend appropriate solutions to drive business effectiveness and efficiency.
• Develop user training materials and deliver end-user training as required.
• Provide recommendations to the business for best use of Workday.
• Investigate problems with Workday ERP modules, diagnose and perform root causes, and resolve issues.
• Verify data integrity, functional integrity testing, and data maintenance.
• Fulfill ad-hoc business reporting needs and assist with interpretation of data.
• Establish a complete understanding of the system architecture and infrastructure components.
• Ability to aid in Workday patch management and upgrade planning/execution.
• Support installation of new application features (new implementations and standard upgrades).
• Manage changes under change control to ensure system remains in a state of validation/regulatory compliance and are in line with site and corporate documentation, as well as regulatory requirements.
• Provide end-user application support on-demand including troubleshooting and resolution.
• Smoke test and analyze new product functionality as per the change request process.
• Interact with Service Desk to coordinate support activities and application knowledge transfer.
• Proactively raise technology-related risks, issues, and opportunities.
• Understand current metrics and defines Key Performance Indicators (KPIs) to support departmental and company objectives.
• Support Audits and Periodic Review processes as required.
• Ensure adherence to OLAs with the business and vendor SLAs.
• Adherence to Project timelines and budgets.

CORE COMPETENCIES 

Planning and Organizing: Organizes work, sets priorities, and determines resources requirements. Determines necessary sequence of activities needed to achieve goals.  Decision Making/Problem Solving: Breaks down problems into components and recognizes interrelationships. Makes sound, well-informed, and objective decisions. Compares data, information, and input f