VP, SMB Product Strategy & Management, FI Channel

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

VP, SMB Product Strategy & Management, FI Channel

What does a successful VP, SMB Product Strategy & Implementation do at Fiserv?

Fiserv is doubling-down its investment and focus on small businesses. As the leader in financial technology, it is our right to win. We want you to be part of the team that captures the SMB market through our bank partnerships. The industry serving SMBs is fragmented, filled with an array of confusing choices, and crowded with 140+ fintechs vying for the SMB wallet. Small business owners and their employees are challenged with navigating this increasingly complicated ecosystem. As the market leader in financial technology, we know that cash flow sits at the heart of what a small business does every single day. With 3500+ financial institutions in our client base, we can empower our bank partners to take back and win the SMB wallet share. Through an integration of our existing products, we are on a mission to provide the best set of solutions for a small business in market, and enable our bank partners to capture this market.

What you will do:

This role has three primary areas of focus for product strategy and ownership: 1) small business solutions “bundle”, 2) global small business products, and 3) product leadership. The role has the potential for continued expansion based on business progression and performance. Expectations are high – this individual needs to develop / establish influence through partnership with internal teams, including a globally diverse set of stakeholders.

This individual will be critical to the success of our focus on SMB at the enterprise level and will have high visibility across business units and the executive team. They need to excel at “connecting the dots”, operating within ambiguity and synthesizing inputs, feedback and data from multiple stakeholders and sources. We are activating a brand new value proposition for Fiserv, and this role is the critical position to develop and execute on product direction in partnership with SVP.

Small Business Solutions “Bundle”

• Product roadmap: development and maintain centralized, integrated roadmap across business units and products that are included in the Fiserv small business solutions “bundle” – including, but not limited to, Cash Flow Central, XD, Clover, Commercial Centre,

• FI Enablement: own the product development, feature recommendations, and roadmap for products supporting the FI channel, e.g. the Merchant Digital Onboarding capability, ROI models,

• Internal Sales / Relationship Communication: drive product marketing / communications into Fiserv organization (sales, relationship management, product teams); drive the development of supporting materials, training and evangelize the mission of transitioning from “merchant services” to “small business” value proposition in the FI channel

• Commercialization: partner closely with the Sr. Director of Market Strategy / Commercialization on split of responsibilities for commercialization execution – this role will focus on internal / product commercialization v. market fit commercialization; includes pricing, compliance, amendment creation, sales / marketing materials, etc.

• Client Engagement: partner with sales and relationship management teams for meeting support with clients on SMB solutions – requires ability to present with confidence, and appropriately represent team and Fiserv brand in the clients’ office

• Roadmap: centrally maintain and manage roadmap internally - ensure awareness / support for combined view of Fiserv Small Business Solutions; develop proactive process for sourcing input / feedback from internal teams

• Global: identify features and aspects of the small business solution bundle that can feed into global product roadmap

• Financials: tightly manage roadmap to financial expectations / targets and outcomes (annual operating plan / long-range plan), including Investor and Board of Director commitments

Global Small Business, in partnership with EMEA, APAC, LATAM 

• Global product strategy: leverage insights and data points from the industry / ma