✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work. 

Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails. 

Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures. 

Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

About Us

Writer is a cutting-edge full-stack enterprise AI company, dedicated to revolutionizing how businesses operate through AI-driven solutions. Our mission is to enhance customer and employee experiences, reduce operational bottlenecks, and empower organizations to achieve scalable, sustainable growth by leveraging generative AI. We’re seeking an innovative, visionary, and technically skilled professional to join our Customer Success Team as an Enterprise AI Client Architect. In this role, you will play a key part in helping Writer’s customers meet their business objectives by improving their customers’ and employees’ experiences through AI-driven innovations.

Role Overview

As part of Writer’s Customer Success Team, the Enterprise AI Client Architect will act as a trusted advisor to our clients. You will help them see the enormous potential of Writer to create AI solutions at the heart of the marriage between business and IT, and continuously produce positive business outcomes. 

You will bridge the gap between business strategy and technical implementation, helping customers see how AI, particularly generative AI, can streamline their operations, reduce repetitive tasks, and improve decision-making processes at critical points of their business processes. Your role will be pivotal in enhancing the user experience for both customers and employees, and ensuring that the deployed AI solutions solve not only immediate tactical concerns but also align with long-term strategic goals.

The ideal candidate will combine deep technical expertise in AI-driven software development with strong business acumen, allowing them to support Writer’s clients in transforming their processes. You will also play a critical role in educating technical and business stakeholders through whitepapers, blog posts, and technical documentation. Your work will ensure that clients leverage AI to its full potential while maintaining a forward-looking approach to AI-driven growth and expansion.

Key Responsibilities

Customer Success Collaboration: Work as a core member of Writer’s Customer Success Team, ensuring that AI solutions are tightly aligned with each client’s unique objectives, particularly in improving customer and employee experiences. You will serve as a key technical and strategic advisor during the deployment and ongoing optimization of these solutions.

Sales Collaboration: Work as a partner to the sales organization by identifying strategic areas for expansion of the customer’s footprint without compromising on the tactical success of already agreed upon use cases.

AI-Driven Solutions Design: Collaborate closely with customers to analyze their existing enterprise applications and identify how generative AI can enhance user experiences, reduce manual processes, and improve operational efficiency for both their customers and employees.

Business Process Improvement: Conduct in-depth business process analysis with Writer’s customers to fully understand their specific workflows, operational challenges, and decision-making bottlenecks. You will identify points of friction within their processes—whether in customer service, back-office functions, or operational workflows—and develop tailored AI solutions that streamline these processes. Your focus will be on enhancing key business processes by introducing AI-based automation that reduces manual, repetitive tasks while improving the accuracy and speed of decision-making. The goal is to ensure that Writer’s customers realize measurable improvements in business process effectiveness, efficiency, and tra