Customer Service Representative

HEALTHY COMMUNITIES. COMPASSIONATE CARE.

Ozarks Community Hospital (OCH), located in Carthage, MO, is seeking a Customer Service Representative; Receptionist to join our Carthage Clinic. 

Our Mission: Ozarks Community Hospital and clinics are dedicated to providing exceptional healthcare and preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a commitment to care for the underserved and to improve access to care.

Under the direction of the Clinic Manager provides direct and indirect patient assistance and care in the office/clinic settings. Assists in development and orientation of new office / clinic staff. Assists in coordinating activities of the office /clinic. Assists with covering work schedules and assists to improve work flow. Keeps the providers informed of both progress and potential problems.

Benefits include:

• Eligibility for health, dental, and vision coverage; 401(k) plan; life insurance; short-term disability; flexible spending accounts; and many other elective benefits subject to plan terms.
• Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.
• Company-paid holidays.

Requirements:

• High school diploma or equivalent.
• Knowledge of Medicare, Medicaid, third party payors.
• Successful work experience in a front office setting or in another clerical position.
• Strong working knowledge of office procedures and basic accounting principles.
• Ability to effectively use and maintain office equipment.
• BLS or Friends and Family certification preferred.
• Great organizational and multitasking abilities.

OCH is an Equal Opportunity Employer