Client Specialist ||

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

KEY ACCOUNTABILITIES 

As an individual contributor, Client Banking Specialists are responsible for the following:

○ Focused on day-to-day client experience

○ Commerical Loan Setup, Closing and Funding

○ Depository Account Opening

○ Anti-Money Laundering (AML)/Know Your Customer (KYC) Review & Evaluation

○ Overdraft Account Review and Decisioning

○ Client Maintenance (Name/Address Change, Tax ID Changes, Officer Updates, HHNR)

○ Fraud Management (Client Notification & Resolution (Check, ACH, Wire)

○ Loan Advance & Paydown

○ Signature Card Updates (Additions/Deletions)

○ Balance & Transaction Inquiry (Depository & Loan Accounts)

○ Execute Money Movements (Manual Wires, Internal Transfers & One-time ACH)

○ Provide Statement Copies (Loan, DDA, Account Analysis)

○ Wire Inquiry & Return/Amendment (including Fed Ref #)

○ Client Authentication - Maintain Strong Risk & Control Principles

○ Ad-hoc requests as needed

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES 

As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.  

CONDUCT & CULTURE RISK 

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.  We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls

At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals

Understanding and following the qualitative and quantitative components of our Risk Appetite Statements

Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings

Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls

Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders

Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution 

KNOWLEDGE AND SKILLS 

Preferred formal education: Bachelor’s degree

Minimum 1+ year in client facing role with demonstrated experience in client service. 

Knowledge of Microsoft Office (Word, Excel, SharePoint, Teams, Outlook and PowerPoint) required

Excellent verbal and written communication skills

Strong analytical and problem solving skills

Strong organizational and time management skills including ability to prioritize client requests

Accountable

WORKING CONDITIONS

This role operates within a normal office environment

Travel required:  ​Occasional ​

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients