Client Relationship Manager- Commercial Insurance Underwriting

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

We have an exciting opportunity for a multi-skilled Client Relationship Manager. The successful candidate will be extremely proactive and have Commercial Property Insurance experience in a transferable role, the ability to wear many hats when it comes to managing client relationships, analyzing and using data to identity client trends, communicating the value add of our Commercial Underwriting capabilities, developing go forward strategies and identifying growth opportunities and process improvements within assigned accounts.  

You will work alongside talented Verisk stakeholders to ensure that clients are using our suite of products and capabilities to their full potential and partner with clients to resolve issues. This is a great time to join a company working at the forefront of the industry, with valued market-leading products. 

Purpose 

• Foster and enhance our client relationships so that customer satisfaction, growth, retention, and revenue targets are met. Become fluent with and serve as product expert for the Commercial Lines Underwriting suite of offerings. 
• Add value to every interaction with the customer 
• Nurture relationships to gain a deep understanding of the customer’s needs and collaborate with sales, product, operations, and IT to tailor our delivery to meet those needs 
• Provide detailed and precise feedback to internal teams to support continuous improvement 
• Ensure customer needs are met in a way that aligns with our product strategy and Verisk’s values and behaviors 
• Use your Commercial Insurance expertise to ensure quality solutions are developed and delivered to our clients 
• Identify up-sell and cross-sell opportunities  
• Use data to provide meaningful insights and recommend actions to customers/internal teams to enhance business results 

Account Management  

• Build and maintain strong relationships with Verisk customers, including managing key accounts 
• Support clients to maximize the value gained from Verisk Commercial Lines Underwriting Solutions and to develop an understanding of key benefits 
• Provide product training, pro-actively send monthly usage reports; introduce new functionality and advise on market trends 
• Internally collaborate to develop the strategy for each customer that meets both their needs and the financial and strategic goals of Verisk 
• Develop strong client relationships and provide clear and frequent communications as appropriate 
• Conduct business reviews including a thorough assessment of client needs and workflows to tailor our products/services to deliver maximum value and ensure that customer critical success factors are met. Develop and deliver product or process recommendations to improve performance. 
• Implement action plans to correct underperformance or implement changes that drive improvements 

Account Growth: 

• Partner with the Sales team on new business opportunities and renewals of existing accounts. Lead the product portion of sales opportunities to ensure effective positioning of the solution’s value proposition. Develop and present product overviews and pricing proposals to support the ambitious growth goals of the product line. 
• Gain an understanding of the customer business plan and demonstrate how the Commercial Lines Underwriting products and services can support their strategies 
• Deliver rollout of product in line with agreed plans 
• Through both an awareness of the products and services contracted with each client and the performance analysis of each account, identify upsell opportunities that would enhance or improve the clients’ performance or satisfaction 
• Work closely with Product Team to be the voice of the customer in terms of meeting their evolving needs and help shape the continued development of new capabilities and enhancements to existing products 

Qualifications

• Demonstratable client service/ account management experience or similar functional skills is required 
• 5+ years of Commercial Insurance experience is required with Commercial Property Underwriting experience highly advantageous and desirable 
• Excellent communicator with strong attention to detail and the ability to communicate at all levels throughout the organization 
• The ability to use data to influence decision-making 
• Previous experience working with technology solutions to solve business problems is highly advantageous, as is knowledge of the commercial insurance industry 
• Proactive attitude with solutions orientated appr