Business Operations Analyst

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

 

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

 

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

The Business Operations Analyst participates in the coordination, support, and maintenance necessary to ensure the proper and effective functioning of APS Operations Business Systems and Operations. With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices. Serves as a business unit analytical specialist for reporting, data analytics, and other areas as defined. Works with other department functions to implement solutions defined by the business unit and measure improvements to ensure desired results were achieved. Works with other department functions to identify, plan and implement solutions that will maximize organizational effectiveness through the use of technology. Maintains and generates a variety of functional area reports with statistical summaries. Supports the development and maintenance of standardized reporting protocol to ensure data integrity and consistency. Assists with formulating, defining, and documenting business processes by clearly defining the project scope and objectives through research, benchmarking, and fact finding combined with a fundamental understanding of business functions, systems and industry standards. Lead smaller scoped projects by serving as the liaison between the Business Unit and IT for process improvements and/or system enhancements. May participate and contribute to projects with moderate or complex scope and budget. For cross-departmental projects, may work in conjunction with more senior personnel. This position requires a basic understanding of business operations, processes, and business unit(s) systems utilized within the organization.

Minimum Requirements

• BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area.
• An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.
• General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions. Some project/team experience and ability to prioritize work.
• Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions. Experience participating in projects and identifying and resolving issues is preferred.
• Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Basic knowledge of emerging practices and technologies used within the area.
• Demonstrated communication skills, both verbal and written. Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations. Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.

Major Accountabilities

1) With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices.
With general direction provides operational support for business unit business systems including, but not limited to, researching and resolving problems.

2) Researches and analyzes routine to moderate business/operations problems within the business unit. Interfaces with IT, Systems Analysts, or vendor to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.

3) With gene